Director Customer Experience

JR United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the UK is seeking an experienced professional to lead CX transformation projects. The role involves managing teams, overseeing multiple programmes, and delivering digital solutions. Ideal candidates will have extensive experience in business development and consulting.

Qualifications

• 12+ years of experience in CX transformation projects.

Responsibilities

• Leading onshore and offshore teams.
• Managing multiple transformation programmes.
• Consulting and delivering CX and digital transformation solutions.

Skills

Leadership

Digital Solutions

Business Development

Job description

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Qualifications and Experience

12+ years of proven track record in leading CX transformation projects.

Significant industry/domain experience across various sectors.

Key Responsibilities and Skills

• Leading both onshore and offshore teams.
• Managing multiple transformation programmes simultaneously.
• Deep expertise in digital solutions and CCaaS platforms.
• End-to-end consulting and delivery of CX and digital transformation solutions.
• Pre-sales and business development engagement.