Director – Consumer Markets Front Office Delivery Director

PwC UK; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Private medical cover

Volunteer days

Job summary

PwC UK is seeking a Director for Customer Led Transformation to lead growth and delivery across consumer markets. You will originate and expand senior client relationships, shape multi-workstream programmes, and drive commercial performance with onshore/nearshore/offshore delivery models.

You will lead teams, manage risk, and contribute to thought leadership while building inclusive, diverse teams. The role requires deep industry experience and credibility with C-suite stakeholders.

Qualifications

Responsibilities

• Delivery leadership of large technology programmes and complex multi-workstream initiatives.
• Mentor Senior Managers and Managers, building capability within the team.
• Build trusted senior client relationships and shape value propositions.

Job description

As a Director in our Customer Led Transformation practice, you will lead growth and delivery for front office business and technology transformations across Consumer Market Industries (retail, consumer goods, marketplaces, pharma and life sciences). You will originate and expand senior client relationships, shape and deliver complex, multi-workstream programmes, and build propositions that differentiate us in the market. You will combine industry expertise with commercial acumen, bringing credibility with C suite stakeholders while leading high-performing teams. Partnering with Engagement Leaders, you will apply proven delivery methods and global delivery models (onshore/nearshore/offshore) to drive efficiency, manage risk, and ensure quality and commercial performance. You will play a key role in developing our people and capabilities—building inclusive, diverse teams; coaching senior leaders; and contributing to our communities of practice and thought leadership.

What Your Days Will Look Like

• Delivery leadership of large technology programmes, ensuring commercial performance and client impact
• Leading and mentoring Senior Managers and Managers, building capability within the team
• Building and maintaining trusted relationships with senior clients
• Leading complex proposals and RFP responses, shaping value propositions and commercial structures
• Driving sales pipeline across CM accounts
• Identifying and converting new logo opportunities in front office including retail execution, field sales, and field service
• Developing and scaling alliances with key technology partners across customer platforms, cloud and AI ecosystems

This Role Is For You If You Have

• You have strong industry experience selling and delivering complex programs within Consumer Markets, either from consulting or in-house digital leadership roles
• You have a proven track record of generating revenue and managing a healthy sales pipeline
• You are confident leading senior client conversations and closing complex deals
• You understand the commercial drivers of front office
• You can balance growth, delivery and team leadership effectively
• You bring a strong external network and alliance mindset

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.