Delivery Director for Retail/CPG Industry

EPAM Systems; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

EPAM ESPP

Private medical insurance

Dental care

Employee Assistance Program

Pension plan

Cyclescheme & season ticket loans

Learning & development opportunities

Discretionary annual bonus program

Long-Term Incentive Program

Job summary

EPAM Systems in London seeks a Delivery Director with deep expertise in Retail/Consumer Products to guide complex transformation programs across local and global delivery teams. You will own end-to-end delivery, drive client satisfaction, and shape delivery strategy with a hands-on approach to continuous improvement, operating model design, and governance.

You will lead geographically distributed teams and collaborate with architecture, engineering, and product groups to ensure timely, on-budget

Qualifications

• Oversee end-to-end client delivery from initiation through the project life cycle.
• Manage client relationships and governance-level delivery.
• Coordinate multiple activity streams and clients across finance, sourcing, and outcomes.

Responsibilities

• Lead and mentor teams, set goals, and align with data strategy.
• Manage multiple complex projects concurrently from initiation to delivery.
• Present delivery plans and progress to executive leadership.
• Engage in pre-sales, proposals, and solution design.
• Support continuous improvement and operating model design across distributed teams.

Skills

leadership

project management

agile

scrum

waterfall

stakeholder management

communication

delivery strategy

cloud platforms

Job description

We’re looking for a highly technical, proactive and people-smart Delivery Director with expertise in the Retail/Consumer Products industry to join our team in London. As a key member of our team, you will be responsible for managing complex transformation programs, projects, multiple workstreams and working with both the local delivery team and the global delivery team.

In this role, you will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it. You will play a key role in building strong business and technology relationships, take a ‘hands on’ approach to define, deliver and drive a culture of continuous improvement.

Responsibilities

• Proven experience in leading and managing teams, including hiring, mentoring and performance management with the ability to provide strategic direction, set goals and ensure the team's efforts align with the organization's data strategy
• Proven track record of successfully managing multiple complex projects simultaneously from initiation to delivery whilst prioritize tasks effectively
• Familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools
• Experience in building and leading geographically distributed delivery teams, including experience in working with client's distributed teams and defining the right target operating model
• Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and their related services
• Hands‑on experience in technology and software engineering practices with ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project
• Ability to present delivery strategies and progress reports to executive leadership
• Self‑motivated, reliable, able to multitask and work in a fast‑paced environment, with a strong focus on meeting deadlines

Requirements

• Oversee end-to-end client delivery from initiation through the entire project lifecycle, ensuring successful delivery in line with EPAM processes
• Manage client relationships and expectations, representing delivery at the governance level
• Coordinate multiple activity streams and clients, ensuring seamless delivery across all aspects, including finance, sourcing, implementation and business outcomes
• Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives
• Proactively identify and manage engagement risks, escalating major issues early on
• Participate in business development efforts for both existing and new clients, continuously identifying new opportunities
• Engage in the entire pre‑sales cycle, prepare client proposals, define implementation and design and present solution architecture and delivery statements of work

Nice to have

• Experience in delivering large scale ecommerce projects using composable architecture; e.g. commerce tools
• Experience of delivering data projects and proficiency in data management concepts, including data governance, data quality, data integration and data lifecycle management

We offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on‑site massages and regular social events
• Learning and development opportunities including in‑house training and coaching, professional certifications, and courses
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Program