Director, Client Leadership

OMD; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading agency in the advertising sector is seeking a Director of Client Leadership to manage high-profile relationships and lead a newly formed team for a major skincare client. This role offers an excellent opportunity to drive innovative planning campaigns and ensure high-quality service across multiple markets, backed by Omnicom’s extensive resources.

Benefits

Hybrid working model

Flexible working hours

Diversity and Inclusion initiatives

Qualifications

• Experience in FMCG is preferred.
• Deep knowledge of cross-channel planning.
• Ability to manage client deliverables and expectations effectively.

Responsibilities

• Lead the management of regional and local client relationships.
• Supervise agency partner relations and operations.
• Champion the use of Omnicom's best practices and governance frameworks.

Skills

Proactive

Problem-solving

Client relationship management

Cross channel planning

Education

Bachelor's Degree or equivalent

Job description

OMD Greater London, England, United Kingdom

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About The Role

This is a pivotal and exciting role working on one of our agency’s skincare clients. This is an amazing opportunity to help lead a newly formed team tasked with driving best in class planning campaigns across markets.

About The Role

This is a pivotal and exciting role working on one of our agency’s skincare clients. This is an amazing opportunity to help lead a newly formed team tasked with driving best in class planning campaigns across markets.

You’ll join the Client Leadership team within OMD EMEA on our Beiersdorf team. This role will see you be an integral part of a high-performing wider team constituting account leads, Strategy Director, Planning Director, Performance Director, Data & Reporting Director, Operations Director, Finance Director, and their direct reports.

OMD operates a specialist first structure, with this role also part of a Client Leadership community providing a Best Practice and consultative framework. We believe this ensures our people have the greatest opportunity for growth by being closely connected to their peers and relevant seniors.

You get the chance to work with an ambitious client driving business Transformation, and in conjunction with the best parts of the Omnicom network.

The ideal candidate will be a proactive, a problem-solver, who will use a variety of tools, practices, and processes to deliver best compliance and governance for the client.

About You

• Overall responsibility of management of regional and local client relationship and deliverables/timings, providing exceptional client experience
• Challenge solution &/or escalation using experience and judgement to avoid delays and issues with the clients or with the operations
• Supervise and effectively manage creative and influencer agency partner relations and operations
• Champion upholding use of Omnicom’s best in class platform (OMNI) and tools – ensuring team members are up to speed on the value they add and how best to unlock that value
• Have deep knowledge of cross channel planning - ideally having FMCG experience in a similar role
• Collaborate with local markets and digital activation hub to guide them on decisions to ensure activation plans stay true to regional direction
• Work closely with specialist teams to understand core products and their strategic value to clients & look for opportunities to recommend services that deliver incremental revenue
• Key contributor in identifying and managing client expectations, helping upskill clients and local countries on what great planning and operations should be
• Integrate disciplines to deliver holistic, full funnel plans, innovation and efficiencies working with agency partners
• Responsible for helping drive the agenda for this global brand and ensure that media plans are delivered through excellent implementational planning
  
  

About The Agency

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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