Director Account Management (Public Safety)

CyberNorth; Wideopen; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Excellent pension

Private healthcare

Share scheme

Competitive salary

Job summary

CGI is seeking a Director Account Management (Public Safety) to shape strategic client relationships and drive growth in a critical public sector environment. You will own account performance, influence strategic direction and unify CGI’s capabilities to deliver lasting value.

You’ll lead a high‑performing team, translate priorities into compelling propositions and work across consulting, delivery and commercial functions to secure contract awards. Hybrid on-site in London or Bristol.

Qualifications

• Senior leadership with credibility to own a strategically important account.
• Strong understanding of account financial management, revenue growth and forecasting.
• Proven ability to influence senior stakeholders within complex organisations.
• Proven experience turning strategic opportunities into commercial outcomes.
• Experience working in public sector or government environments.

Responsibilities

• Develop and execute account strategies that grow revenue and margin.
• Establish trusted senior relationships and act as strategic advisor.
• Identify and develop new business opportunities with compelling propositions.
• Own account financial performance including revenue, pipeline, and forecasting.
• Coordinate CGI’s consulting, delivery, technology and commercial teams.
• Monitor market developments and competitive positioning to shape opportunities.
• Lead opportunity development, capture strategies and contract awards.
• Coach and support CGI Partners, building a high-performing team.
• Drive client engagement and continuous improvement to enhance satisfaction.
• Represent CGI at client and industry engagements, promoting capability and values.

Skills

Senior leadership

Commercial acumen

Strategic thinking

Stakeholder management

Public sector knowledge

Negotiation skills

Team leadership

Cross-functional collaboration

Job description

Director Account Management (Public Safety)

ROLE: Director Account Management (Public Safety)

Position Description

At CGI, we help organisations navigate complex challenges, unlock new opportunities and deliver meaningful transformation. As a Director, you will play a pivotal role in shaping strategic client relationships, driving sustainable business growth and delivering high-value solutions within a critical public sector environment. You will take ownership of account performance, influence strategic direction and bring together CGI’s expertise to address evolving client priorities. Working alongside talented, collaborative teams, you will have the freedom to develop innovative approaches, strengthen partnerships and create lasting impact. With access to CGI’s extensive capabilities and a supportive leadership community, you will be empowered to shape both our clients’ success and your own career.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, with a weekly presence on‑sites in London or Bristol required.

Your future duties and responsibilities

In this role, you will lead the strategic development and commercial performance of a key public sector account, building trusted relationships with senior stakeholders and identifying opportunities to deliver lasting value. You will take ownership of account growth, financial performance and client satisfaction, translating complex business challenges into compelling propositions that drive measurable outcomes. Working across CGI’s consulting, delivery, technology and commercial teams, you will shape opportunities from initial engagement through to successful contract award, ensuring alignment with client priorities and CGI’s strategic ambitions.

As a senior leader, you will inspire and develop a high‑performing team, fostering a culture of collaboration, accountability and continuous improvement. You will have the autonomy to influence account strategy, explore innovative approaches to client challenges and strengthen CGI’s position as a trusted strategic partner. Supported by CGI’s extensive expertise and collaborative leadership network, you will balance long‑term strategic growth with the commercial focus needed to deliver sustainable success.

Key responsibilities:

• Develop and execute account strategies that strengthen client relationships, expand opportunities and deliver sustainable revenue and margin growth
• Establish trusted relationships with senior stakeholders, acting as a strategic advisor and identifying opportunities to deliver greater business value
• Proactively identify, qualify and develop new business opportunities, translating client priorities into compelling commercial propositions
• Take accountability for account financial performance, including order intake, revenue, margin, pipeline conversion and forecasting accuracy
• Bring together CGI’s consulting, technical, delivery and commercial expertise to develop differentiated solutions that address complex client challenges
• Monitor market developments, competitor activity and emerging requirements to strengthen CGI’s competitive positioning and influence future opportunities
• Lead opportunity development and capture strategies, supporting propositions, negotiations and successful contract awards
• Lead, coach and support CGI Partners, creating a collaborative, high‑performing team focused on delivering exceptional client outcomes
• Drive structured client engagement, feedback and continuous improvement activities to enhance client satisfaction and account performance
• Act as a senior CGI representative at client and industry engagements, promoting our capabilities, values and commitment to delivery excellence

Required Qualifications To Be Successful In This Role

You will be an accomplished senior leader with strong commercial acumen, strategic thinking and the ability to build trusted relationships within complex client environments. You will bring experience of driving business growth, managing senior stakeholders and translating strategic priorities into tangible commercial opportunities. You do not need to currently hold a Director of Consulting Services title, but you should be operating in a senior leadership capacity with the credibility, ambition and experience to take ownership of a strategically important account.

Essential qualifications and experience:

• Proven experience operating in a senior client‑facing leadership, consulting, account management or business development role
• Strong understanding of account financial management, revenue growth, margin performance, forecasting and pipeline management
• Demonstrable ability to build trusted relationships and influence senior stakeholders within complex organisations
• Proven experience identifying, shaping and converting strategic opportunities into successful commercial outcomes
• Ability to develop and execute account growth strategies aligned with client priorities and business objectives
• Experience leading and developing high‑performing teams while working effectively across multidisciplinary functions
• Ability to interpret market intelligence, competitor activity and client requirements to identify future opportunities
• Excellent communication, influencing and negotiation skills, with the credibility to represent CGI at senior levels
• Ability to balance long‑term strategic objectives with immediate commercial priorities in a complex, evolving environment
• Experience working within public sector or government environments
• Knowledge of public safety, telecommunications, critical national infrastructure or emergency services
• Experience supporting major transformation programmes or complex technology‑enabled services
• Familiarity with public sector procurement, competitive bidding and strategic capture planning

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.