Direct Payments Specialist: Protect Funds, Empower Care

The Guildhall Northampton; Northampton; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Flexible, hybrid and family-friendly?

Job summary

The Guildhall Northampton is seeking a Direct Payments Officer to support adults, children and families in managing Direct Payments with a strong focus on reconciliations, pattern recognition and responsible governance of public funds.

You will work closely with Adult Social Care, Education and Finance teams, handling complex cases, identifying anomalies and advising service users with compassion and clarity.

Qualifications

• Weaknesses or anomalies in financial data should be identified and explained.
• Ability to review accounts and reconcile financial information accurately.
• Experience with safeguarding and public funds is beneficial.

Responsibilities

• Review and reconcile Direct Payment accounts and supporting information.
• Identify overpayments and high balances for review against plans.
• Analyse financial data to detect patterns, trends and anomalies.
• Support the resolution of surplus or unspent funds in a fair way.
• Provide practical guidance to service users, carers and representatives.
• Collaborate with Adult Social Care, Children's Social Care, Education and Finance teams.
• Raise concerns about wellbeing or finances to line managers as needed.
• Help ensure public funds are used appropriately while preserving independence.

Skills

Strong numerical skills

Analytical thinking

Pattern recognition

Attention to detail

Communication skills

Customer service

Collaboration

Job description

The Guildhall Northampton is seeking a Direct Payments Officer to support adults, children and families in managing Direct Payments with a strong focus on reconciliations, pattern recognition and responsible governance of public funds.

You will work closely with Adult Social Care, Education and Finance teams, handling complex cases, identifying anomalies and advising service users with compassion and clarity.