Dinner Manager - Cameron Grill

Cameron House; Balloch; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Free meals on duty

Pension scheme

Long service awards

Free parking

Training and development

Job summary

Cameron House, Loch Lomond, Scotland, seeks a Dinner Manager for Cameron Grill. You will lead the dinner service with table-side theatre, ensuring exceptional guest experiences and seamless operation of the outlet and room service. Reporting to the Restaurant Manager, you’ll coordinate with support teams to uphold our 5* standards.

Experience in a 4/5* environment and strong leadership are essential. The role offers ongoing development and the chance to contribute to a prestigious lochside

Qualifications

• Experience in large restaurant environments (100+ covers) and a passion for service.
• Strong culinary knowledge and fine dining Gueridon service leadership.

Responsibilities

• Allocate duties for day/week/month; mise en place; team briefings.
• Liaise with kitchen; set service goals; host the door and work the pass.
• Oversee gueridon and classical service; check VIPs; manage end-of-day tasks.

Skills

Management experience

Team leadership

Guest service

Interpersonal skills

Tools

Res Diary

Job description

Dinner Manager, Cameron Grill

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

Reporting to the Cameron Grill Restaurant Manager you will support in the leadership of the dinner service, focussed on table side theatre in the evening and providing exceptional guest service to produce memorable experiences.

With a classical grill menu with the finest local meats and seafood cleanly presented, there is plenty of scope for theatrical flair in the service which will feature flambé, deboning, carving and cheese trolley. All of this will be complemented by the Resort Sommelier and their team. You’ll have full responsibility for your outlet and room service, liaising with all the key support teams to ensure you meet our mission to be Scotland’s leading 5* resort.

As well as your management responsibilities, things you will typically be doing on a daily basis will includethe role of Maitre D’:

• Allocation of duties for the day, week and month
• Mise en place
• Team Briefings
• Kitchen liaison
• Setting of service goals and incentives
• Hosting the Door
• Working the pass
• Overseeing and delivery of gueridon and classical service techniques at the table.
• Checking on tables and VIPs
• Handling and resolving feedback or issues as they arise
• Providing hands on support to the team where needed
• Debriefs
• Overseeing payments and Res Diary tasks
• Ensuring completion of all pre-set tasks and checklists.
• End of day reports and banking
• Communicating with relevant Managers on any critical issues.
• Take full accountability for Room Service

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Experience of working in a 4/5* environment
• Current/recent management experience within a large restaurant environment (100+ covers)
• Strong culinary knowledge and experience of delivering fine dining/ formal gueridon service and ability to lead and deliver this throughout the team.
• Experience managing larger teams/ junior managers.
• Must have excellent interpersonal skills and a passion for people and service.
• WSET Level 2, Personal Licence Holder, Food Hygiene and Trainer qualifications desirable
• Strong IT skills are essential and Res Diary experience would be an advantage.
• Excellent communication and interpersonal skills
• Due to the patterns of work, and layout and location of the resort a UK Driving Licence would be beneficial.

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.