Digital Workspace Account Manager

Robertson Sumner; Wokingham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Robertson Sumner is recruiting a Digital Workspace Specialist to drive growth across end-user compute, DaaS and Device Lifecycle Management solutions. Working with an established account team, you will identify opportunities and design viable solutions for customers.

This role suits someone with strong PC hardware knowledge who enjoys solution selling, collaboration with Account Managers and a structured sales process.

Qualifications

• Proven success selling PC hardware, workplace technology or end-user compute solutions.
• Experience in reseller, systems integrator or specialist technology provider.
• Strong understanding of laptop, desktop, workstation and mobility solutions.
• Experience discussing managed services, lifecycle services or Device-as-a-Service offerings.

Responsibilities

• Develop and grow Digital Workspace opportunities across an existing customer portfolio.
• Work with Account Managers to identify, qualify and progress end-user computing projects.
• Position PC hardware, workstations, laptops, tablets and mobile device solutions.
• Sell Device Lifecycle Management services including JML, deployment and imaging, and white-glove services.
• Lead customer discovery sessions and help define workplace device strategies.
• Produce proposals, statements of work, presentations and commercial models.
• Collaborate with vendors, internal delivery teams and service specialists for delivery.
• Maintain pipeline management, forecasting and CRM hygiene.

Skills

PC hardware

Workplace tech

Solution selling

Forecasting

Communication

Collaboration with AMs

Customer discovery

Vendor knowledge

CRM familiarity

Tools

CRM (Salesforce)

Job description

Digital Workspace Specialist (End User Compute & Lifecycle Services)

Location: Wokingham (with regular time in the office and customer-facing activity)

Why Join This Opportunity?

• Join one of the fastest-growing areas of a highly respected technology solutions provider.
• Inherit access to an established customer base with significant untapped opportunities.
• Sell a complete end-user compute proposition including hardware, Device Lifecycle Management and managed services.
• Benefit from a highly achievable revenue opportunity, with strong commission potential and monthly payouts.
• Build a genuine career path into leadership, with the opportunity to help shape and lead a growing Digital Workspace practice.

The Role

We are recruiting a Digital Workspace Specialist to drive growth across end-user computing, Device-as-a-Service (DaaS) and Device Lifecycle Management solutions.

Working alongside an established account management team, you will identify opportunities, design commercially viable solutions and help customers modernise the way they procure, deploy, support and manage workplace devices. This is a specialist sales role focused on creating new opportunities within an existing client base while also supporting selected new business activity.

The position is ideally suited to someone with strong PC hardware and workplace technology experience who enjoys solution selling, working collaboratively and following a structured sales process.

Key Responsibilities

• Develop and grow Digital Workspace opportunities across an existing customer portfolio.
• Work closely with Account Managers to identify, qualify and progress end-user computing projects.
• Position PC hardware, workstations, laptops, tablets and mobile device solutions.
• Sell Device Lifecycle Management services including:
• Joiners, Movers and Leavers (JML)
• Device deployment and imaging
• White-glove installation services
• Break-fix and device replacement services
• Asset recovery, grading and disposal
• Lead customer discovery sessions and help define workplace device strategies.
• Build commercially sound solutions that align with customer requirements and operational delivery capabilities.
• Produce proposals, statements of work, presentations and commercial models.
• Collaborate with vendors, internal delivery teams and service specialists to ensure successful project delivery.
• Maintain accurate pipeline management, forecasting and CRM hygiene.
• Support smooth handovers into delivery and ongoing managed services teams.

What We're Looking For

• Proven success selling PC hardware, workplace technology or end-user compute solutions.
• Experience within a reseller, systems integrator or specialist technology provider.
• Strong understanding of laptop, desktop, workstation and mobility solutions.
• Experience discussing managed services, lifecycle services or Device-as-a-Service offerings.
• Ability to conduct customer discovery and translate business challenges into solutions.
• Strong commercial awareness and forecasting capabilities.
• Excellent communication and presentation skills.
• Structured, organised and process-driven.
• Collaborative approach with the ability to work alongside Account Managers rather than operate independently.
• Consultative and customer-focused.
• Commercially astute with strong attention to detail.
• Comfortable engaging with stakeholders across IT, procurement and operational functions.

Advantageous Experience

• Previous exposure to DaaS or Workplace-as-a-Service solutions.
• Experience with lifecycle services, managed deployment or asset management programmes.
• Knowledge of leading vendor ecosystems such as HP, Lenovo, Dell or Microsoft.
• Experience responding to tenders, proposals or customer RFPs.

The Opportunity

This is a strategic growth hire within an expanding Digital Workspace team. The division is experiencing exceptional growth, driven by high demand from existing customers. Most opportunities will come from developing existing accounts, providing access to warm relationships and an established client base rather than relying solely on cold new business generation.

The successful candidate will join a specialist team focused exclusively on Digital Workspace solutions and will have the opportunity to play a significant role in the future direction of the practice as it continues to grow.

Get in touch

If you're an ambitious Digital Workspace specialist looking to join a high-growth technology business with genuine progression opportunities, we'd love to hear from you.

Please note: applicants with a strong PC hardware and workplace technology background from specialist resellers or growth-focused technology providers are particularly encouraged to apply for this role and will be considered first.