Digital Workplace Solution Lead

NTT America, Inc.; Greater London; Híbrido; GBP 90.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Learning and development opportunities

Descripción de la vacante

NTT DATA UK & Ireland is seeking a senior Digital Workplace leader to own strategy, governance and performance for our global Workplace services. You will coordinate across regions, lead cross-functional teams and drive modernization of endpoint management, cloud productivity suites and security controls in a highly regulated environment.

You will partner with Cyber Security, Risk and Compliance to ensure audit readiness, manage budgets and supplier relationships, and report to executive

Formación

• Significant leadership experience in enterprise Digital Workplace/EUC services within large, complex, globally distributed organisations.
• Strong understanding of Microsoft workplace technologies and ability to challenge architecture, engineering and operational decisions without being SME on every platform.
• Experience of global or multi-region service delivery and enterprise IT service management (ITIL-aligned).
• Proven ability to translate technical, operational and risk topics into clear business outcomes and executive reporting.

Responsabilidades

• Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer.
• Act as the senior Digital Workplace representative and trusted advisor; own service strategy, roadmap, governance and executive reporting.
• Coordinate engineering, operations, Service Desk and regional teams across countries and time zones; drive common standards while respecting local requirements.
• Provide direction and governance across Microsoft 365, Intune, Windows 11, Entra ID, Teams, Exchange Online, SharePoint, OneDrive, Autopilot and endpoint tooling.
• Own service performance against SLAs, KPIs and experience metrics; oversee major incidents, problem management, automation and reduction of incidents and debt.
• Collaborate with Cyber Security, Risk and Compliance to maintain endpoint security and audit readiness within a regulated environment.
• Lead workplace modernization including lifecycle management, M365 optimisation, VDI, DEX, automation and AI/Copilot adoption.
• Support budgets, forecasting and business cases; optimise hardware, software and licensing costs; manage strategic technology partners.

Conocimientos

Strategic leadership

Senior stakeholder management

Global service delivery

ITIL-aligned processes

Technology governance

Herramientas

Microsoft 365

Intune

Windows 11

Entra ID

Teams

Exchange Online

SharePoint

OneDrive

Autopilot

Defender for Endpoint

VDI/Windows 365/AVD

Descripción del empleo

What you'll be doing:

Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer. The role is the senior customer-facing lead across workplace technology, operations, security, commercial management and transformation, ensuring a secure, resilient and consistent employee experience across regions.

• Customer & service leadership: Act as the senior Digital Workplace representative and trusted advisor; own the service strategy, roadmap, governance and executive reporting across performance, risks, priorities and investment.
• Global service delivery: Coordinate engineering, operations, Service Desk, deskside and regional teams across countries and time zones, driving common standards while accommodating local regulatory, security and business requirements.
• Technology leadership: Provide direction and governance across Microsoft 365, Intune, Windows 11, Entra ID, Teams, Exchange Online, SharePoint, OneDrive, Autopilot, Defender for Endpoint, endpoint hardware, VDI/Windows 365/AVD and digital experience tooling.
• Operational excellence: Own service performance against SLAs, KPIs and experience measures; drive major-incident oversight, problem management, automation, self-service and reduction of repeat incidents and technical debt.
• Security, risk & compliance: Work with Cyber Security, Risk and Compliance to maintain endpoint security, patching, vulnerability remediation, identity controls and audit readiness within a highly regulated financial services environment.
• Transformation & roadmap: Lead workplace modernisation including endpoint management, Windows/device lifecycle, M365 optimisation, collaboration, VDI, DEX, automation and responsible adoption of AI/Copilot capabilities.
• Commercial & supplier management: Support budgets, forecasting and business cases; optimise hardware, software and M365 licensing costs; manage strategic technology partners and hold suppliers accountable for service, risk and value.
• People leadership: Set priorities for architects, engineers, consultants and operational teams; develop capability and foster strong collaboration across Workplace, Infrastructure, Security, Applications and Service Management.

What experience you'll bring:

• Significant leadership experience in enterprise Digital Workplace / EUC services within large, complex and geographically distributed organisations.
• Strong practical understanding of Microsoft workplace technologies and the ability to challenge architecture, engineering and operational decisions without needing to be the SME in every platform.
• Experience of global or multi-region service delivery, outsourced / multi-supplier models and enterprise IT service management (ITIL-aligned).
• Strong senior stakeholder management with the ability to translate technical, operational and risk topics into clear business outcomes and executive-level reporting.
• Proven delivery of workplace transformation, technology roadmaps, lifecycle programmes and continual improvement initiatives.
• Good understanding of security, risk, audit and compliance requirements; financial services or another highly regulated sector is highly desirable.
• Commercial awareness including budgeting, forecasting, licensing optimisation, supplier management and development of investment business cases.
• Confident people leader able to set direction, create accountability and coordinate multidisciplinary teams across locations and time zones.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.