Digital Workplace Solution Lead

NTT DATA; Greater London; Remote; GBP 95,000 - 140,000; Full time

Benefits offered by this job

Learning & Development

Flexible work options

Job summary

NTT DATA UK & Ireland seeks a senior Digital Workplace leader to own the strategy, service performance and transformation for a major global financial services customer. You will lead across workplace technology, operations, security, commercial management and transformation to ensure a secure, resilient employee experience.

You will coordinate global delivery with cross-country teams, drive SLAs/KPIs, and govern Microsoft 365, endpoint management, and VDI technologies while advancing AI/copilot

Qualifications

• Significant leadership experience in enterprise Digital Workplace/EUC services within large, complex and geographically distributed organisations.
• Strong practical understanding of Microsoft workplace technologies and ability to challenge architecture, engineering and operational decisions.
• Experience of global or multi-region service delivery, outsourced/multi-supplier models and IT service management (ITIL-aligned).
• Strong senior stakeholder management with ability to translate technical topics into clear business outcomes and executive-level reporting.

Responsibilities

• Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer.
• Act as the senior Digital Workplace representative and trusted advisor; own the service strategy, roadmap, governance and executive reporting across performance, risks, priorities and investment.
• Coordinate engineering, operations, Service Desk and regional teams across countries and time zones, driving common standards while respecting local requirements.
• Own service performance against SLAs, KPIs and experience measures; drive major-incident oversight, problem management, automation and reduction of incidents.

Skills

Executive leadership

Digital Workplace

Multi-region delivery

Stakeholder management

IT governance

Tools

Microsoft 365 suite

Intune

Windows 11

Entra ID

Teams

Exchange Online

SharePoint

Job description

What you';ll be doing:

Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer. The role is the senior customer-facing lead across workplace technology, operations, security, commercial management and transformation, ensuring a secure, resilient and consistent employee experience across regions.

• Customer & service leadership: Act as the senior Digital Workplace representative and trusted advisor; own the service strategy, roadmap, governance and executive reporting across performance, risks, priorities and investment.
• Global service delivery: Coordinate engineering, operations, Service Desk, deskside and regional teams across countries and time zones, driving common standards while accommodating local regulatory, security and business requirements.
• Technology leadership: Provide direction and governance across Microsoft 365, Intune, Windows 11, Entra ID, Teams, Exchange Online, SharePoint, OneDrive, Autopilot, Defender for Endpoint, endpoint hardware, VDI/Windows 365/AVD and digital experience tooling.
• Operational excellence: Own service performance against SLAs, KPIs and experience measures; drive major-incident oversight, problem management, automation, self-service and reduction of repeat incidents and technical debt.
• Security, risk & compliance: Work with Cyber Security, Risk and Compliance to maintain endpoint security, patching, vulnerability remediation, identity controls and audit readiness within a highly regulated financial services environment.
• Transformation & roadmap: Lead workplace modernisation including endpoint management, Windows/device lifecycle, M365 optimisation, collaboration, VDI, DEX, automation and responsible adoption of AI/Copilot capabilities.
• Commercial & supplier management: Support budgets, forecasting and business cases; optimise hardware, software and M365 licensing costs; manage strategic technology partners and hold suppliers accountable for service, risk and value.
• People leadership: Set priorities for architects, engineers, consultants and operational teams; develop capability and foster strong collaboration across Workplace, Infrastructure, Security, Applications and Service Management.

What experience you';ll bring:

• Significant leadership experience in enterprise Digital Workplace / EUC services within large, complex and geographically distributed organisations.
• Strong practical understanding of Microsoft workplace technologies and the ability to challenge architecture, engineering and operational decisions without needing to be the SME in every platform.
• Experience of global or multi-region service delivery, outsourced / multi-supplier models and enterprise IT service management (ITIL-aligned).
• Strong senior stakeholder management with the ability to translate technical, operational and risk topics into clear business outcomes and executive-level reporting.
• Proven delivery of workplace transformation, technology roadmaps, lifecycle programmes and continual improvement initiatives.
• Good understanding of security, risk, audit and compliance requirements; financial services or another highly regulated sector is highly desirable.
• Commercial awareness including budgeting, forecasting, licensing optimisation, supplier management and development of investment business cases.
• Confident people leader able to set direction, create accountability and coordinate multidisciplinary teams across locations and time zones.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place whereyougrow.

what we';ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.