Digital Workplace Lead: Microsoft 365 & Hybrid Ops

IAG Loyalty; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

IAG Loyalty in London seeks a Digital Workplace & Microsoft Platforms Manager/Lead to own the Microsoft estate, set direction, and drive transformation across 365, Entra, endpoint management and security. You will lead a blended team of internal experts, contractors and partners, balancing cost, risk and colleague experience while delivering value.

You’ll shape the workspace roadmap, oversee major programmes, and roll up your sleeves to challenge decisions, ensure delivery quality and personal

Qualifications

• Extensive experience leading Microsoft 365 and Digital Workplace programmes.
• Ability to translate business needs into technology roadmaps.
• Hands-on capability to troubleshoot and take ownership of delivery.
• Experience with budgets, licences, managed services and supplier performance.

Responsibilities

• Own the technical direction, roadmap and operational performance of Digital Workplace and Microsoft platform estate.
• Lead a blended team of internal specialists, contractors and strategic partners with clear accountability.
• Drive major Microsoft and workplace technology programmes and ensure delivery quality.
• Challenge architecture and security decisions and set technical standards.
• Use automation, telemetry and AI-enabled approaches to improve services and colleague experience.

Skills

Microsoft 365

Leadership

Delivery leadership

Security governance

Identity governance

Budget management

Cross-functional collaboration

Strategic planning

Tools

Entra

Intune

Defender

Purview

SharePoint

Teams

Exchange Online

Endpoint management

Job description

IAG Loyalty in London seeks a Digital Workplace & Microsoft Platforms Manager/Lead to own the Microsoft estate, set direction, and drive transformation across 365, Entra, endpoint management and security. You will lead a blended team of internal experts, contractors and partners, balancing cost, risk and colleague experience while delivering value.

You’ll shape the workspace roadmap, oversee major programmes, and roll up your sleeves to challenge decisions, ensure delivery quality and personal