Digital UX/UI Designer - Pensions

Capita; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

Capita is looking for a Digital UX/UI Designer to enhance the customer experience on pension platforms. This role involves conducting user research, creating design prototypes, and collaborating with cross-functional teams. Ideal candidates will demonstrate a strong understanding of design principles, accessibility, and agile methodologies, with experience in the financial services sector preferred. The position offers flexible working options and the opportunity to drive impactful design solutions within the organization.

Benefits

Flexible working solutions

Opportunity to learn and evolve skills

High-profile pension projects

Qualifications

• Experience in designing digital journeys including creating wireframes, prototypes, and user flows.
• Knowledge of working with design tools such as Figma / Adobe Suite.
• Experience of working in an Agile UX environment.

Responsibilities

• Conduct user research to understand the needs and behaviors of pension holders.
• Create wireframes, user flows, and interactive prototypes to visualize and iterate design concepts.
• Collaborate with product managers and developers throughout the design process.

Skills

User Research

Accessibility Standards

Communication Skills

Agile Methodology

Education

Experience in designing digital journeys

Tools

Figma

Adobe Suite

Azure Platform

GDS

Job description

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Digital UX/UI Designer - Pensions, London

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Client:

Capita

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f975076c2de5

Job Views:

67

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Description

:

Description

:

As a UX Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You’ll consider the holistic customer experience and the end to end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.

You will work collaboratively with a wider UX/Research team, the BA’s and the developers, ensuring your designs flow technically and working through any technical challenges, ensuring the customer journeys is always protected.

Please note we have permanent and fixed term contract positions available.

What you will do:

Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.

Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.

Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.

Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.

Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.

Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.

Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.

Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.

Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

What we are looking for:

Experience in designing digital journeys including creating wire frames, prototypes and user flows), with an understanding of design standards, accessibility and SEO

Knowledge of working with design tools such as Figma / Adobe Suite

Experience of the Azure platform

Worked with or an understanding of GDS (Government Design Systems)

Experience of working in an Agile UX environment

Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.

Experience of working within Financial Services and pensions would be preferable

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent