Digital Transformation Manager | 6-Month Fixed-Term Contract

CH&CO; Birmingham; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Life assurance scheme

Pension scheme

Holiday allowance

Healthcare Support App

Eye care

Wellbeing strategy

Volunteering days

Job summary

CH&CO is seeking a Digital Transformation Manager (PCI) for a 6-month fixed-term contract. The role is hybrid with travel across the UK, leading replacement of life-expired POS and payment tech.

You will manage end-to-end deployments from discovery to handover, ensuring minimal disruption and alignment with PCI DSS standards. The ideal candidate has proven experience in large-scale POS transformations, strong hospitality tech background, and the ability to coordinate multiple projects with

Qualifications

• Proven experience delivering large-scale POS replacement or technology transformations.
• Experience in hospitality, retail or food service tech.
• Ability to manage multiple concurrent projects.

Responsibilities

• Lead end-to-end POS and payment technology replacement projects.
• Manage site discovery, requirements gathering and deployment planning.
• Coordinate with operations, client stakeholders and suppliers.
• Ensure PCI DSS compliance and security requirements are met.
• Maintain project records and risk/issues in Monday.com.

Skills

Stakeholder management

Communication

Presentation skills

Planning

Problem solving

Self-motivation

Organisational skills

Independent working

Travel readiness

Education

POS/IT project management knowledge

Tools

Monday.com

Microsoft Office

Job description

We are CH&CO a collection of specialist businesses and market leading brands.

We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a Digital Transformation Manager (PCI) | 6-Month Fixed-Term Contract. This is a Hybrid role, working with Compass Group brands and CH&CO stakeholders.

Salary: £65,000 - £75,000 DOE + company benefits.

Location: Hybrid role with regular travel to CH&CO sites and client locations across the UK.

Working pattern: Hybrid working. Weekend and out-of-hours working may occasionally be required to support technology cutovers, site deployments and POS replacement activities.

About This Role:

The Digital Transformation Manager will lead the replacement and transformation of life-expired POS and payment technologies across CH&CO. The role will manage end-to-end deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption.

Key Responsibilities:

Customer and Client Satisfaction

• Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders.
• Act as the primary technology contact for POS replacement programmes.
• Support business teams in understanding technology options available to them.
• Liaise directly with client IT teams regarding network, infrastructure and security requirements.
• Ensure smooth transition with minimal operational disruption.

Market Leadership

• Drive technology modernisation initiatives across hospitality operations.
• Identify opportunities to improve customer experience through updated POS and payment technology.
• Ensure technology solutions remain aligned to industry standards and best practice.
• Champion innovation whilst balancing commercial and operational practicality.

Preferred Employer

• Provide clear communication and support throughout transformation projects.
• Collaborate effectively across operational, commercial and technology teams.
• Promote a culture of ownership and accountability.
• Support colleagues throughout change programmes.

Operational Excellence

• Lead end-to-end POS and payment terminal replacement projects.
• Conduct site discovery and requirements gathering activities.
• Understand and document operational requirements using WITY principles.
• Ensure compliance with PCI DSS requirements and company standards.
• Manage suppliers, third-party installers and internal deployment teams.
• Oversee decommissioning and disposal of legacy equipment.
• Coordinate installation schedules and deployment plans.
• Ensure network connectivity, payment processing and POS functionality are validated before handover.
• Manage project plans, risks, issues and recording using Monday.com.
• Maintain detailed records throughout deployment lifecycle.

Health & Safety

• Follow Compass Group Health & Safety policies and procedures.
• Ensure all site activities are planned and conducted safely.
• Complete site risk assessments where required.
• Ensure all third-party contractors work in accordance with site safety requirements.
• Report hazards, incidents and near misses in line with company procedures

Our Ideal Candidate:

Experience

• Proven experience delivering large-scale POS replacement or technology transformation programmes.
• Strong hospitality, retail or food service technology experience.
• Experience managing multiple concurrent projects.
• Experience engaging with senior stakeholders and presenting to leadership teams.
• Experience working with third-party suppliers and installation partners.
• Experience managing equipment deployment and decommissioning activities.

Knowledge

• Strong understanding of hospitality POS environments.
• Good understanding of payment processing ecosystems and payment supply chains.
• Knowledge of PCI DSS requirements.
• Understanding of network infrastructure requirements for POS and payment devices.
• Knowledge of change management and business engagement practices.

Skills

• Excellent stakeholder management skills.
• Strong communication and presentation skills.
• Ability to engage confidently with senior leaders and clients.
• Strong organisational and planning capability.
• Self-motivated and able to manage own workload.
• Excellent problem-solving ability.
• Proficient in Microsoft Office Suite.
• Proficient in Monday.com project management platform.

Personal Attributes

• Customer-focused approach.
• Commercial awareness.
• Highly organised and detail-oriented.
• Adaptable and resilient.
• Able to work independently and remotely.
• Willingness to travel nationally.

What's in it for you?

Working with CH&CO has its perks!

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers