Digital & Transformation Manager

The Confederation, Hillingdon CIC; Remote; GBP 60,000 - 80,000; Full time

Job summary

A community interest company in Ruislip seeks a Digital Transformation Manager to lead digital initiatives in primary care. The role focuses on enhancing patient access and promoting integrated care delivery across the health system. Candidates should have experience in digital transformation, strong stakeholder management skills, and a project management qualification. This position allows for home or remote working, supporting flexible arrangements.

Benefits

Flexible working

Qualifications

• Proven track record in digital transformation within NHS primary care or integrated health settings.
• Hands-on experience with primary care systems and patient-facing digital tools.
• Deep understanding of primary care operational challenges, integrated care models, and demand management.

Responsibilities

• Lead digital initiatives to modernise primary care services.
• Monitor project deliverables, risks, and KPIs.
• Identify opportunities for digital innovation.

Skills

Innovative mindset

Stakeholder management

Adaptability

Communication skills

IT Skills

Education

Project management qualification such as Prince 2

Tools

EMIS Web

Blinx PACO

Job description

Thisrole provides a unique opportunity to drive digital advancement in Hillingdonprimary care, supporting seamless patient journeys across GP practices,community services (CNWL), and acute care (Hillingdon Hospitals NHS FoundationTrust). If you are enthusiastic about transformation and integrated digitalsolutions, we encourage you to apply.

Main duties of the job

The Digital Transformation Manager will lead digitalinitiatives to modernise primary care services across Hillingdon's Primary CareNetworks (PCNs) and GP practices, promoting integrated care delivery. The roleemphasises enhancing patient access, optimising workflows, and fosteringcollaboration across the health and care system to improve efficiency, patientoutcomes, and population health management in alignment with NHS England'sdigital priorities and North West London ICS objectives.

About us

The Confederation, HillingdonCIC works with General Practice and other healthcare providers to deliver itsvision for Hillingdon to deliver the best primary care outcomes for patientsin the whole of London. We are a not-for-profit community interestcompany. The Confederation works to develop and support individual GPpractices, PCNs and Neighbourhoods and their changing needs. We deliverexcellent clinical services ourselves both at scale and complementary toGeneral Practice. We are the provider representative voice for localGeneral Practice into the wider NHS and other Partners. We are of theNHS but independent, innovative and transformational.

The Confederation determinesto develop as an attractive place to work, providing rewarding roles andopportunities to grow in order to attract and retain great staff that in turndelivers our vision.

Our Values

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support primary care to own its destiny

Job responsibilities

• Leadthe planning, deployment, rollout, and optimisation of digital transformationprojects in Hillingdon primary care, with a focus on seamless integration anduser adoption.
• Supportthe deployment and ongoing PCN-level implementation of Blinx PACO (Patient andCare Optimiser), a cloud-based platform for online consultations, triage,patient communications, appointment management, and analytics.
• Providesupport to PCNs and practices in using EMIS Web, including systemconfiguration, troubleshooting, and promoting adoption to reduce administrativeburdens and enhance patient access.
• Workacross stakeholders to enable cross-working and integrated care, includingcollaboration with Central and North West London NHS Foundation Trust (CNWL)for community and mental health services, and The Hillingdon Hospitals NHSFoundation Trust for acute care pathwaysand being the digital lead into the ICB and national teams as and when needed
• SupportNHS App integration and rollout with Blinx PACO, ensuring patients canseamlessly link to online consultations and digital services via the NHS App asthe primary digital front door.
• Drivechange management, stakeholder engagement (including clinicians, practicemanagers, PCN leads, and partner organisations), benefits realisation, andmitigation of adoption barriers.
• Monitorproject deliverables, risks, and KPIs, such as improved patient engagement,reduced demand on traditional channels, and better proactive care.
• Identifyopportunities for digital innovation, including automation, total triage,neighbourhood team integration, and interoperability with existing systems.
• Support the research team toundertake complex searches as and when required and support in the digitaldevelopment within the research function
• Ensureadherence to NHS data security, information governance (including GDPR), cybersecurity, and accessibility standards.
• Contribute to resource planning,procurement, and reporting on digital initiatives.

Person Specification

Personal Qualities

• Innovative mindset with a passion for leveraging technology to enhance patient care and system integration
• Adaptable and resilient in a dynamic NHS environment.
• Strong commitment to equality, diversity, inclusion, and collaborative cross-organisational working.
• Self-Motivation
• Adaptable

Experience

• Proven track record in digital transformation within NHS primary care or integrated health settings (e.g., implementing online consultation tools, patient engagement platforms, or PCN projects).
• Excellent stakeholder management and communication skills, with experience engaging diverse groups including clinicians, PCN leads, community trusts (e.g., CNWL), and acute providers (e.g., Hillingdon Hospitals NHS Foundation Trust).
• Hands-on experience with primary care systems, particularly EMIS Web, and patient-facing digital tools.
• Deep understanding of primary care operational challenges, integrated care models, and demand management.
• Knowledge of NHS digital standards, interoperability, and patient access initiatives (including NHS App integrations).
• Good IT Skills
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Gain acceptance for Recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision
• Experience in North West London ICS, Hillingdon PCNs, or similar federated primary care environments.
• Familiarity with Blinx PACO or comparable platforms (e.g., online triage and consultation systems).

Qualifications

• Project management qualification such as Prince 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working