Digital Transformation Business Consultant (Middle East Travel & Tourism)

JR United Kingdom; York; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading consultancy seeks a Digital Transformation Business Consultant based in York for a UK contract focusing on the Middle East travel and tourism sector. Responsibilities include defining digital operating models and frameworks for enhancing visitor experiences. Candidates should possess a strong background in digital consultancy and travel industry experience is a plus, particularly within Middle Eastern contexts.

Qualifications

• Background in Digital Business Consultancy is essential.
• Experience in Travel & Hospitality industry is a bonus.
• Experience working within the Middle East (UAE or KSA preferred).

Responsibilities

• Define and implement Digital Tourism Target Operating Model.
• Develop Governance Framework for various operational structures.
• Support the development of business cases and statements of work.

Skills

Digital Consultancy

Change Management

Stakeholder Engagement

Job description

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Digital Transformation Business Consultant (Middle East Travel & Tourism), York

Client: Staffworx

Location: York

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Digital Tourism Business / Management Consultant - UK contract, Middle East client

Background in Digital Business Consultancy (definition/documentation/presentation)

Experience in Travel & Hospitality industry is a bonus

Experience working within the Middle East (UAE or KSA preferred)

UK/remote based, with ability to travel (trips no longer than 1-2 weeks, planned ad-hoc, 3-4 trips/year)

Define, agree, and mobilise Digital Tourism Target Operating Model.

Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run).

Implement Governance Framework & Structures for:

• Change, Configuration, and Control Body
• Partner Integration Framework
• Acceptance into Service Framework
• Issues & Requests Management

Define Tourism's digital support model and framework for seamless visitor experience and support services.

Define high-level Capability and Maturity Model for Digital Tourism.

Define and publish the Common Framework to align Business and IT.

Define the Visitor Care strategy, digital toolsets, and stand-up Visitor Care.

Define the Digital Communications strategy & requirements across the Framework.

Support development of a business case (cost elements, vendor quotes) and statements of work for tendering services and budgeting.

This advert was posted by Staffworx Limited – a UK-based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised are those of an Agency and/or Employment Business.

Other opportunities available at www.staffworx.co.uk/vacancies