Digital Transformation Business Consultant (Middle East Travel & Tourism)

JR United Kingdom; Dartford; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading consultancy is seeking a Digital Transformation Business Consultant for the travel and tourism sector, primarily UK-based but requiring some travel to the Middle East. The role involves defining and implementing a Digital Tourism Operating Model, managing digital strategies, and enhancing visitor care strategies for optimal customer experience.

Qualifications

• Background in digital business consultancy necessary.
• Preferably experienced in the travel and hospitality industry.
• Understand working dynamics within the Middle East.

Responsibilities

• Define and mobilize digital tourism operating model.
• Implement governance frameworks and support digital experiences.
• Develop business cases and draft statements of work.

Skills

Digital Business Consultancy

Travel & Hospitality experience

Experience in Middle East

Digital Communications Strategy

Job description

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Digital Transformation Business Consultant (Middle East Travel & Tourism), dartford

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Client:

Staffworx

Location:

dartford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Digital Tourism Business / Management Consultant - UK contract, Middle East client

Digital Business Consultancy (definition/documentation/presentation) background

Travel & Hospitality industry experience a definite bonus

Any experience of working within the Middle East (UAE or KSA ideally)

UK/remote based, but able to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year)

Define, agree and mobilise Digital Tourism Target Operating Model

Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)

Implement the Governance Framework & Structures for:

• Change, Configuration and Control Body
• Partner Integration Framework
• Acceptance into Service Framework
• Issues & Requests Management

Define Tourism's digital support model and framework to enable the seamless visitor experience and robust support services

Define the high-level Capability and Maturity Model for Digital Tourism

Define and publish the Common Framework to align Business and IT

Define the Visitor Care strategy, digital toolsets requirements and stand-up Visitor Care

Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)

Support development of a business case (eg, rough order of magnitude cost elements, vendor quotes) and statements of work to tender for services and budget

This advert was posted by Staffworx Limited – a UK based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.

Other suitable opportunities are available at www.staffworx.co.uk/vacancies