Digital Trading Operations Assistant

Boots UK; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Enhanced parental leave pay

Flexible benefits

Employee Assistance Programme

Rewards portal

Job summary

Boots UK is seeking a proactive Digital Operations Analyst to support our online business within Boots.com. You will analyse customer orders and feedback, produce daily reports, and work with Category, Supply, Logistics, IT, Marketing and third-party suppliers to improve the online journey.

You will identify patterns in data, communicate insights clearly to multiple teams, and help fix issues quickly to maintain a high quality customer experience. A strong numeracy mindset is essential.

Qualifications

• Strong data analysis and reporting skills.
• Excellent verbal and written communication.
• Proactive, with a customer-first mindset.
• Comfortable working across multiple teams.

Responsibilities

• Troubleshoot website issues and monitor order problems.
• Create daily reports and analyse customer orders and feedback.
• Collaborate with Category, Supply, Logistics, IT and Marketing teams.
• Provide insights to improve the online journey and customer experience.
• Support investigations into orders and any support incidents.

Skills

Data analysis

MS Office

Communication

Numeracy

Tools

Microsoft Office

Job description

Welcome to the Boots.com team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

What you'll need to have

Working in the Digital Operations team you'll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.

You will be involved in everything from troubleshooting website issues, creating reports, monitoring order issues, and analysing data to gain insight into how we can make the service better.

You will work cross functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers.

You will be a contact for a range of teams, identifying and fixing issues, resolving queries and providing advice to our Customer Support Centre.

You will be responsible for completing daily reports and analysis on customer orders and feedback given, supporting and managing investigations into orders and any support incidents and issues raised.

• Provide management information, analysis and insights into important areas of the digital journey, from placing orders through to delivery to customers and online returns, looking at ways we can continuously improve our customer offer.
• Have an inquiring mind, be pragmatic, and hold a strong passion for Digital, with a customer first mentality and experience working in a digital environment.
• Be able to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers.
• Possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office, technically savvy to use multiple different systems.
• Are able to problem solve with attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills.
• Have strong numeracy skills, be comfortable with data and the ability to analyse it, understand what it is telling us and socialise the insights. Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.

• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more atboots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.