Digital Trading Operations Assistant - 12m FTC

BOOTS; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots UK is seeking a Digital Trading Operations Assistant to join the Nottingham Support Office. The role focuses on trouble shooting website issues, creating reports, monitoring orders and analysing data to improve the online shopping experience.

You will work cross-functionally with Category, Supply, Logistics, IT, Store Operations, Marketing and third-party suppliers to resolve issues and drive performance. A pragmatic, customer-first mindset and strong numeracy are essential.

Qualifications

• Involves troubleshooting website issues and analysing data to gain insights.
• Creates reports and monitors order issues to improve online service.
• Ability to work cross-functionally with multiple teams and third-party suppliers.

Responsibilities

• Troubleshoot website issues, create reports, monitor order issues and analyse data to gain insights for service improvement.
• Complete daily reports and analysis on customer orders and feedback, supporting investigations into orders and issues.
• Provide management information and insights into the digital journey from placing orders to delivery and returns.

Skills

Data analysis

Reporting

Microsoft Office

Problem solving

Cross-functional collaboration

Tools

Excel

Power BI

Job description

Role: Digital Trading Operations Assistant

Contract: 12M FTC

Shift pattern: Full time in the Office

Location: Nottingham Support Office

Recruitment Partner: Matthew Nelligan

About the role

Welcome to the Boots. com team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well of course the best Boots products, prices and offers.

As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

What you'll need to have

Working in the Digital Operations team you'll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.

You will be involved in everything from troubleshooting website issues, creating reports, monitoring order issues, and analysing data to gain insight into how we can make the service better.

You will work cross functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers.

You will be a contact for a range of teams, identifying and fixing issues, resolving queries and providing advice to our Customer Support Centre.

You will be responsible for completing daily reports and analysis on customer orders and feedback given, supporting and managing investigations into orders and any support incidents and issues raised.

Provide management information, analysis and insights into important areas of the digital journey, from placing orders through to delivery to customers and online returns, looking at ways we can continuously improve our customer offer.

It would be great if you also

Have an inquiring mind, be pragmatic, and hold a strong passion for Digital, with a customer first mentality and experience working in a digital environment.

Be able to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers.

Possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office, technically savvy to use multiple different systems.

Are able to problem solve with attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills.

Have strong numeracy skills, be comfortable with data and the ability to analyse it, understand what it is telling us and socialise the insights. Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.