Digital Trading Operations Analyst

Boots UK; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Enhanced parental leave pay

Flexible benefits

Employee Assistance Programme

Rewards portal

Job summary

Boots UK is seeking a proactive Digital Operations Analyst to support our online business within Boots.com. You will analyse customer orders and feedback, produce daily reports, and work with Category, Supply, Logistics, IT, Marketing and third-party suppliers to improve the online journey.

You will identify patterns in data, communicate insights clearly to multiple teams, and help fix issues quickly to maintain a high quality customer experience. A strong numeracy mindset is essential.

Qualifications

• Strong data analysis and reporting skills.
• Excellent verbal and written communication.
• Proactive, with a customer-first mindset.
• Comfortable working across multiple teams.

Responsibilities

• Troubleshoot website issues and monitor order problems.
• Create daily reports and analyse customer orders and feedback.
• Collaborate with Category, Supply, Logistics, IT and Marketing teams.
• Provide insights to improve the online journey and customer experience.
• Support investigations into orders and any support incidents.

Skills

Data analysis

MS Office

Communication

Numeracy

Tools

Microsoft Office

Job description

Boots UK is seeking a proactive Digital Operations Analyst to support our online business within Boots.com. You will analyse customer orders and feedback, produce daily reports, and work with Category, Supply, Logistics, IT, Marketing and third-party suppliers to improve the online journey.

You will identify patterns in data, communicate insights clearly to multiple teams, and help fix issues quickly to maintain a high quality customer experience. A strong numeracy mindset is essential.