Digital Trading Manager

TN United Kingdom; City of Edinburgh; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Digital Trading Manager to lead their e-commerce efforts. This role involves crafting a digital strategy to enhance online sales and improve the customer journey on their platform. You will collaborate with various teams to ensure product visibility and accuracy, while also managing a team to drive performance. With a hybrid working model and a supportive environment, this opportunity offers a chance to thrive in a dynamic setting. Join a company that values teamwork and continuous improvement, and make a significant impact in the digital space.

Benefits

33 days of annual leave

Generous store discounts

Hybrid working model

Enhanced Group Pension Plan

Interest-free season ticket loans

Access to Wagestream

Support via Retail Trust

Development opportunities

Free tea, coffee, and milk

Invitations to company events

Qualifications

• Proven experience in digital trading and e-commerce.
• Strong analytical skills to drive online sales.

Responsibilities

• Manage online platform for strong sales performance.
• Develop and implement digital strategies for product categories.

Skills

Team Management

Digital Strategy Development

Analytics Utilization

E-commerce Operations

Visual Merchandising

Customer Service Management

Education

Bachelor's Degree in Marketing or Business

Tools

E-commerce Platforms

Analytics Tools

Job description

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We have an exciting opportunity for a Digital Trading Manager to join our B&M team based in our Central Support Office in Lasswade on a 12-month fixed-term basis. You will manage the online platform to ensure dobbies.com produces strong sales by developing a digital strategy specific to your category(s), including product and brand onboarding, edit creation, and on-site merchandising. As a manager and leader within Dobbies, you will demonstrate strong team management skills, driving performance by empowering your direct reports and teams to make informed decisions.

Responsibilities

1. Oversee overall sell-through of the business, ensuring all products achieve strong sales, and deliver a clear product focus through edit creation and on-site mechanisms.
2. Support and deliver the digital strategy specific to your category(s).
3. Utilize analytics to understand customer behaviors and develop the best online customer journey and experience.
4. Collaborate with other business areas to ensure dobbies.com accurately represents our stores and product offerings.
5. Act as a digital champion, recognizing and representing trends.
6. Set up and build new products online, ensuring features, categories, pricing, imagery, and attributes are accurate.
7. Work with Buying & Operations to complete product attribute sheets accurately.
8. Upload and maintain products on the detail page.
9. Manage daily and launch walkthroughs, website checks, and resolve issues or requests.
10. Respond promptly to Customer Service team issues, ensuring timely fixes.
11. Ensure visual merchandising for allocated categories meets guidelines set by Digital Visual Merchandising.
12. Write product descriptions as needed.
13. Support seasonal sales and promotional launches.
14. Assist with user acceptance testing for new functionalities, reporting issues, bugs, and enhancements.
15. Build strong relationships with stakeholders across Merchandising, Creative, Buying, Customer Service, and Operations.
16. Coordinate with the E-commerce team on administrative tasks.
17. Contribute to weekly/monthly reports and present trading analyses.
18. Manage team budget, performance, and other management aspects.
19. Train and mentor junior team members.
20. Oversee daily team issues, coach, develop, and drive performance to meet company goals.
21. Create a positive, engaging work environment, recognizing achievements and inspiring others.
22. Provide honest, constructive feedback as an effective coach.

Measures of Success

1. Performance growth in your category, with improved sales and online metrics.
2. Strong relationships with buyers, merchandisers, and marketing stakeholders.
3. Increased efficiencies within your category and the Online team.
4. Effective people management, approachability, and problem-solving skills.
5. Understanding of business goals and team contribution to company success.
6. Conflict resolution and management of negative behaviors.
7. Demonstration of company values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What We Offer

• 33 days of annual leave (pro-rata for part-time).
• Generous uncapped store discounts, with 50% off in restaurants, 25% in Garden Centre, and 10% in food halls.
• Hybrid working model (office and home).
• Enhanced Group Pension Plan.
• Interest-free season ticket loans.
• Access to Wagestream for financial wellbeing.
• Support via Retail Trust, including confidential support, virtual GP, counseling, and retail rewards.
• Development opportunities through Dobbies Academy and funded courses.
• Free tea, coffee, and milk.
• Collaborative office space with wellbeing resources.
• Invitations to company events and social gatherings.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across the UK. We celebrate garden living year-round, showcasing own and branded products, concession partners, and services. Many stores feature cafes or restaurants, and we host events and community activities. We are committed to being a great place to work, fostering a supportive environment where colleagues can thrive and succeed together.