Digital Systems Developer

TOGETHXR; Burton upon Trent; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private medical cover

Pension scheme

25 days annual leave

Hybrid working

Job summary

The Football Association (The FA) is recruiting a Digital Systems Developer to shape and enhance its learning platforms across FA Learning. You will guide system functionality, configure resources and manage learners, while collaborating with Learning & Innovation, Digital & Technology, and other teams to deliver the FA Learning Systems Roadmap.

You'll configure the LXP, manage user roles and permissions, and use APIs and automation to improve learner journeys and data accuracy.

Qualifications

• Proven experience configuring and administering enterprise learning platforms (LMS/LXP) and associated digital learning technologies.

Responsibilities

• Set up and configure resources and experiences within the LXP to align with objectives.
• Configure user management including roles, permissions and learner groups.
• Utilise platform functionality to support learner journeys, integrations and personalisation.
• Identify and resolve system issues, escalate complex problems to vendors as needed.
• Generate regular and ad-hoc reports to support decision-making.

Skills

LMS/LXP configuration

System integrations

Reporting and analytics

User management

Testing and QA

Tools

Docebo LXP

APIs

Webhooks

Automation tools

Job description

Key Information

• Division: FA Learning
• Location: National Football Centre, St George's Park
• Vacancy Type: Full-time, Permanent
• Closing Date: 4 October 2026

The Role

Set the bar for greatness...

Join FA Learning as our Digital Systems Developer and play a central role in shaping and enhancing the digital platforms that support learning across the game. You'll provide expert guidance on system functionality, configuration, and change implementation, ensuring our platforms operate effectively and continue to meet evolving organisational needs. Working closely with the Learning & Innovation team, the wider FA Learning function, and Digital & Technology colleagues, you'll help deliver FA Learning's strategic ambitions through innovative and user-focused digital solutions.

What will you be doing?

• Digital Systems Developer for all digital systems across FA Learning, including the LXP, Community, and related learning platforms.
• Set up and configure resources and experiences within the LXP, ensuring they align with organisational objectives.
• Set up and configure user management, including user roles, permissions and learner groups.
• Utilise platform functionality, including APIs, webhooks and automation tools to support learner journeys, enable system integrations, improve personalisation and ensure learning activity is accurately recorded across connected systems.
• Identify and resolve system issues, making minor code changes to improve the learner experience and escalating larger technical support inquiries as needed with external vendors and service providers.
• Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
• Train and support FA Learning team members on system functionality and best practices.
• Support the delivery of the FA Learning Systems Roadmap through the implementation, testing and configuration of agreed system changes and enhancements.
• Evaluate configuration requests and provide recommendations on solution design, impact, risks and implementation approach.
• Maintain a QA process that is tailored to the testing of learning content and configuration of the LXP.
• Assist in establishing system governance policies, procedures, and standards.
• Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Proven experience configuring and administering enterprise learning platforms (LMS/LXP) and associated digital learning technologies.
• Ability to assess the impact of system configuration changes on user experience, business processes, integrations and connected systems.
• Experience investigating, diagnosing and resolving complex system configuration and functional issues.
• Ability to translate business requirements into effective system configuration solutions.
• Experience planning, executing and documenting system testing, quality assurance and user acceptance testing activities.
• Experience maintaining system documentation, configuration standards and operational procedures.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Strong attention to detail and commitment to data accuracy and integrity.
• Ability to train and support users at all levels of the organisation.
• Excellent written and communication skills.
• Ability to coordinate multiple workstreams and priorities, including those outsourced to external suppliers and agencies.

Beneficial to have:

• Experience of eLearning development or UI design.
• Understanding of learning platform architecture, user management, permissions and automation tools and learner journeys.
• Understanding of adult learning theories.
• Understanding of social learning theories.
• Experience using Docebo LXP.
• Familiarity with recognised eLearning technical standards.
• Strong analytical skills with the ability to interpret and communicate complex data and insight.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Private medical cover funded by The FA.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

ABOUT US

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, and the Adobe Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to inspire positive change through football.

Our game can tackle some of society’s core challenges. It can bring communities together, nationally and locally. It can be a platform for inclusion, ensuring there is a place for all. It can get people active and promote wellbeing often at a time when we need it most. With UEFA EURO 2028 – hosted in the UK and Ireland – on the horizon, we have an incredible opportunity to transform football across the country.

Now is the time to inspire positive change.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of Wembley Stadium or St. George’s Park unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

THE PROCESS

We believe that assessment and selection should be robust, fair, and inclusive.

Following receipt of your application and the closing of the application process, you can expect a period of circa two weeks for us to thoroughly screen and shortlist, ahead of any next stage and interview.

Please note, we receive a high volume of applications so this can vary but we ensure that our assessor panel reviews all applications, and no use of automated screening or AI is used.

At an interview, we want to ensure that we see the best of you as an individual and increase our understanding of your skills and experience relevant to the demands of the role. It is very much a two-way process with importance placed on the candidate experience so that regardless of outcome, you feel valued, and treated fairly and hopefully have a positive experience.

No process is ever the same, but we would like to create an environment that is welcoming and ensures the experience is as enjoyable as possible.

We tailor our assessment and selection depending on the nature and demands of the role. The FA Resourcing Team will provide you with as much notice as possible about the process and the format of any interview will always be communicated to you in advance, including what to expect on the day and who you will be seeing.

We often receive a high volume of applications, and for certain roles, we will supplement your application, utilising our on-demand video interviewing platform. On-demand video interviews enable you to answer preset questions, in the comfort of your own home or office setting and at a convenient time for you, giving us greater insight into you as an individual and the skills and experience you might bring to the role and working at The FA.

We also utilise Microsoft Teams for virtual interviews and of course host you at our world class venues, Wembley Stadium and our National Football Centre, St. George's Park.

GROUP STRATEGY

WE HAVE MOVED FOOTBALL FORWARD.

From 2020 - 2024, we have – in collaboration with our key partners – been able to deliver meaningful change across the game.

From winning our first major tournament in over 50 years to delivering thousands of high-quality pitches to the grassroots game.

BUT WE CAN’T STOP