Digital Support Technician Apprentice

Getting In Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting apprenticeship opportunity awaits you in a dynamic company focused on EHS and sustainability solutions. As a Digital Support Technician Apprentice, you'll gain hands-on experience with industry-leading tools like Salesforce while helping to maintain accurate prospecting data for sales teams. This role offers a unique chance to develop your skills through a structured apprenticeship program, working alongside experienced professionals. If you have a passion for technology and a proactive approach to problem-solving, this position is perfect for you. Join a forward-thinking organization committed to innovation and making a positive impact on the environment and communities!

Qualifications

• Passion for technology and continuous learning is essential.
• Strong attention to detail and problem-solving skills are required.

Responsibilities

• Maintain accurate data in systems of record and ensure data integrity.
• Provide user support and troubleshooting for day-to-day inquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Administrative skills

Analytical skills

Team working

Initiative

Education

Level 3 Digital Support Technician Apprenticeship

Tools

Salesforce

Microsoft Office Suite

Job description

What do you want to search? Keyword Apprenticeship Type Location

Digital Support Technician Apprentice

Apply From: 14/02/2025

Learning Provider

Delivered by DIGITAL NATIVE (UK) LIMITED

Employer

EVOTIX LTD

Vacancy Description

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in a relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview:

Master data management, drive efficiency and work with cutting-edge revenue systems!

In this role, you’ll help provide our sales teams with accurate and complete prospecting data by consolidating information from a variety of research tools and databases. You’ll gain hands-on experience with industry-leading tools like Salesforce, working diligently and independently to build out an increasingly extensive and valid system of record.

Key Responsibilities:

Maintain Accurate Data in Systems of Record:

• Undertake research and review database records in detail, working across a variety of online and offline sources to deliver data entry / appendment work at scale (both directly into revenue systems and indirectly into Excel spreadsheets) ensuring an increasingly complete, valid, unduplicated database of prospect and customer account records, encompassing contacts within relevant personas.
• Ensure client contracts and product ownership are correct and match with physical contracts, including important revenue/legal term information.
• Take corrective actions where necessary to ensure data integrity.
• Flag areas where data is consistently corrected to the wider team.

Data Reporting:

• Develop and provide reports and dashboards to team members, ensuring data is easily accessible and actionable.
• Make changes to dashboards, reports, and list views in order to provide ad-hoc views for users and management.
• Pull on-demand reports as requested.

User Management:

• Perform user management activities, including creating and maintaining user accounts, roles, and permissions across the revenue tech stack.

Documentation:

• Assist in documenting existing solutions across our revenue platforms.

User Support and Troubleshooting:

• Provide day-to-day user support, addressing inquiries and resolving issues promptly.
• Assist with first-line troubleshooting and escalate more complex issues as needed.
• Escalate tickets to the wider team where other skillsets are needed.

Requirements:

• Passion for Technology: Demonstrable strong interest in technology and continuous learning to stay current. For example, building and maintaining your own computers.
• Proactive Approach to Problem-Solving: Ability to identify issues and take the initiative to resolve them quickly and efficiently.
• Attention to Detail: Strong focus on accuracy, ensuring that data and processes are correct and consistent. Thoroughness in accomplishing a task through concern for all areas involved, no matter how small.
• Solid Understanding of Microsoft Office Suite: Proficient in using Microsoft Office tools such as Word and Excel for documentation and data processing. Ability to compare datasets using Excel functions strongly preferred.

Key Details

Vacancy Title

Digital Support Technician Apprentice

Employer Description

At Evotix, we use our 25+ years of experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities, and the planet. Based in Chicago, London, and Perth, we develop technologies that transform the management of the world’s most critical environmental, health, safety, and sustainability (EHS&S) challenges. Our commitment to mobile-first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success. Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training, and sustainability management.

Vacancy Location

WeWork Office Space 29 John Dalton Street M2 6FW

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000302979

Key Dates

Apply From

14/02/2025

Closing Date For Applications

2025-03-14 23:59:59

Interview Begin From

Possible Start Date

2025-04-01 00:00:00

Training

Training to be Provided

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced Service Desk team and build your skills through a combination of:

• 1-2-1 Coaching
• Group activities
• Online learning
• Work-based tasks

Learning Provider

DIGITAL NATIVE (UK) LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non-judgmental, Patience.

Apply Now