Digital Support Officer

Optalis; Maidenhead; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days leave

Flexible hybrid working

Pension scheme

Life cover 3x salary

AVC scheme

Free parking

Instant rewards

Assistance programme

Retail discounts

Job summary

Royal Borough of Windsor and Maidenhead in Maidenhead is recruiting a Digital Support Officer on a full-time fixed-term basis (up to 12 months) with hybrid working. You will support IT services, help maintain the website and online forms, and serve as an escalation point for user inquiries.

The role requires strong IT knowledge, organisational skills, and a customer-focused mindset to ensure smooth digital services and user experience. Salary is £30,193–£34,104 per annum.

Qualifications

• Self-motivated and able to work on own initiative.
• Excellent organisational and time-management skills.
• Ability to plan, deliver and monitor tasks to deadlines.
• Good general knowledge and understanding of IT.
• Customer-centric approach and attention to detail.

Responsibilities

• Maintain and develop the website and related systems, including online forms and workflows.
• Act as an escalation point for first-line enquiries and communicate with customers as needed.

Skills

Self-motivation

Organisational skills

Time management

IT knowledge

Customer focus

Job description

Please enter your search criteria below and select 'Search'. To search for more than one item in a list, select the multiple criteria required using the keyboard keys 'Ctrl' or 'Shift'.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Package Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more

We have an exciting opportunity for a Digital Support Officer to join us!

This is a full-time, fixed term role of up to 12 months (to cover maternity leave) with hybrid working, and a salary of £30,193 - £34,104 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often onus,and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Digital Support Officer to join ourDigitalteam.

Therole:

You will be part of a small team based within our IT department, reporting to a Senior Digital Development Officer.

Your role will involve:

• Help maintain and develop the website and associated systems, including the development and maintenance of online forms and workflows.
• Act as an escalation point for first-line enquiries and communicating with customers as needed.

What we are looking for:

• Someone who is self-motivated and competent to work on their own initiative.
• Excellent organisational and time-management skills.
• The ability to plan, deliver, and monitor tasks in accordance with agreed-upon deadlines and results while effectively managing conflicting and competing objectives.
• A good general knowledge and understanding of IT and technology.
• A positive attitude, meticulous attention to detail, and a customer-centric approach.

What we offer:

• 32 days annual leave.
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includeslife cover(3times of annual salary);and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Instant Reward Scheme torecognise and rewardinnovativeachievement.
• Employee AssistanceProgramme providing counselling,adviceand information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations.As an equal opportunities' employer, we encourage applications from allas we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact Eleanor Nicholson (Senior Digital Development Officer) on [e-mail]

We reserve the right to close the advert prior to the stated end date.