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A leading organization in Nottingham is seeking a Digital Support Officer to provide essential support for its workforce in utilizing digital systems effectively. This role involves managing user accounts, troubleshooting IT issues, and facilitating digital adoption to enhance staff productivity.
Job summary
The Digital Support Officer will be crucial in providing day-to-day digital support and assistance to the NEMS workforce, ensuring the effective utilisation of our digital systems and tools.
Key responsibilities include promoting digital adoption, delivering system-specific support (such as managing user accounts and access rights), and supporting the maintenance and smooth running of digital platforms.
This role is focused on enhancing the digital experience for staff, working to ensure that digital tools empower rather than hinder their work, through activities like resolving IT queries, troubleshooting software issues, and facilitating the use of Office 365 applications.
The role requires the ability to manage multiple tasks simultaneously in a fast-paced environment, including supporting patching compliance and software upgrades, maintaining asset registers, and communicating important system information to staff.
Collaboration is essential, with the post holder liaising with Nottinghamshire Health Informatics Service (NHIS) to escalate IT issues and support system testing, all while working closely under the guidance of the Digital Systems Support Officer
Main duties of the jobMain Duties of The Role
NEMS CBS is a high quality, high performing, not-for-profit organisation which delivers integrated Urgent Care and Urgent Primary Care services to over 1 million patients. Responsive, adaptable, and continually evolving, we have a reputation for delivering locally tailored, safe, effective, and cost-efficient services with high levels of patient satisfaction. We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottingham & Nottinghamshire, including home visiting, remote consultation, and clinical assessment services; (2) Urgent Treatment Centre provision located beside the ED Department at QMC, (3) A 24-hour walk-in Urgent Primary Care service at Kings Mill Hospital ED, Mansfield.
Details Date posted03 June 2025
Pay schemeOther
Salary£30,000 a year
ContractPermanent
Working patternFull-time, Flexible working
Reference numberU9183-25-0040
Job locationsForward House
Station Street
Nottingham
NG2 3AJ
Kings Mill Hospital
Mansfield Road
Sutton-in-ashfield
Nottinghamshire
NG17 4JL
Nottingham University Hospital
Derby Road
Nottingham
NG7 2UH
The Digital Support Officer will be crucial in providing day-to-day digital support and assistance to the NEMS workforce, ensuring the effective utilisation of our digital systems and tools.
Key responsibilities include promoting digital adoption, delivering system-specific support (such as managing user accounts and access rights), and supporting the maintenance and smooth running of digital platforms.
This role is focused on enhancing the digital experience for staff, working to ensure that digital tools empower rather than hinder their work, through activities like resolving IT queries, troubleshooting software issues, and facilitating the use of Office 365 applications.
The role requires the ability to manage multiple tasks simultaneously in a fast-paced environment, including supporting patching compliance and software upgrades, maintaining asset registers, and communicating important system information to staff.
Collaboration is essential, with the post holder liaising with Nottinghamshire Health Informatics Service (NHIS) to escalate IT issues and support system testing, all while working closely under the guidance of the Digital Systems Support Officer
Job description Job responsibilitiesThe Digital Support Officer will be crucial in providing day-to-day digital support and assistance to the NEMS workforce, ensuring the effective utilisation of our digital systems and tools.
Key responsibilities include promoting digital adoption, delivering system-specific support (such as managing user accounts and access rights), and supporting the maintenance and smooth running of digital platforms.
This role is focused on enhancing the digital experience for staff, working to ensure that digital tools empower rather than hinder their work, through activities like resolving IT queries, troubleshooting software issues, and facilitating the use of Office 365 applications.
The role requires the ability to manage multiple tasks simultaneously in a fast-paced environment, including supporting patching compliance and software upgrades, maintaining asset registers, and communicating important system information to staff.
Collaboration is essential, with the post holder liaising with Nottinghamshire Health Informatics Service (NHIS) to escalate IT issues and support system testing, all while working closely under the guidance of the Digital Systems Support Officer
Person Specification Qualifications EssentialThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer nameNEMS Community Benefit Services Ltd
AddressForward House
Station Street
Nottingham
NG2 3AJ
https://nemscbs.net/ (Opens in a new tab)
Employer details Employer nameNEMS Community Benefit Services Ltd
AddressForward House
Station Street
Nottingham
NG2 3AJ