Digital Support Data Analyst

America First Credit Union; Bristol; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a data-driven professional to join their Digital Division. In this role, you will be responsible for analyzing and presenting performance metrics for digital products, ensuring data accuracy, and supporting strategic decisions. You will collaborate with various teams to develop insightful reports and dashboards while providing Tier 3 support for escalated incidents. This position offers a fantastic opportunity to grow your skills in data analytics and BI tools within a dynamic and supportive environment, where your contributions will directly impact the success of digital banking initiatives.

Qualifications

• 1-2 years of experience with BI tools in medium to large companies.
• Experience designing and maintaining statistical reports.

Responsibilities

• Collaborate with teams to define requirements for analytics.
• Maintain recurring and ad-hoc reports and dashboards.
• Respond to high-level support incidents and troubleshoot.

Skills

Data Analysis

SQL

Tableau

Python

JavaScript

Communication

Education

Bachelor’s degree in IT

Certifications in BI tools

Tools

Adobe Analytics

Google Analytics

Oracle

Splunk

Job description

Overview

Responsible for the collection, development, analysis, and presentation of data and performance metrics for digital products and services. Maintains data sources, metrics, reports, analyses, dashboards, etc., to evaluate the performance and growth of digital banking. Develops and maintains shared data sources to ensure consistency, accuracy, and availability of digital banking data across business units. Supports the Digital Division by analyzing data to measure results, provide forecasts, and support strategic decisions. Provides Tier 3 support for escalated incidents and conducts research for documentation requests, including subpoenas.

Responsibilities

1. Data Needs and Support

• Collaborate with vendors, developers, database admins, and teams to define requirements for views, queries, and tables supporting analytics.
• Assess reporting needs with management and staff, understanding the purpose behind each project to create relevant reports.
• Understand corporate data sources and their relationships to support BI development.
• Analyze reporting requirements, assess current reports, and plan appropriate solutions.
• Prioritize and implement statistical/report requests from teams and departments.

Reports and Dashboards

• Maintain recurring and ad-hoc reports and dashboards.
• Extract data from various systems and ensure reports meet performance needs.
• Use software tools to assemble and format data reports that are user-friendly.
• Ensure accuracy, timeliness, and confidentiality of reports.
• Explore new reporting tools and recommend enhancements.
• Support personnel with reporting needs.

Data Analysis and Interpretation

• Interpret and summarize statistical outputs.
• Participate in report interpretation and context.
• Run simulations and identify trends and exceptions.
• Perform statistical and financial analyses and report findings.
• Train end-users on report access and usage.

Tier 3 Support and Training

• Train others on data sources, reporting, and software tools.
• Respond to high-level support incidents, perform troubleshooting, and research data issues.
• Manage incident queues and communicate with support teams.
• Document troubleshooting processes and create job aids.
• Assist with data collection for subpoenas or other needs.

Qualifications

Education and Certifications:

Bachelor’s degree in IT, Computer Science, Data Analytics, or related field preferred; certifications in BI tools, SQL, Tableau, etc., are advantageous.

Experience:

1-2 years with BI tools in medium to large companies; 1-3 years designing and maintaining statistical reports; experience with relational databases, data warehouses, SQL, Oracle, Splunk, Adobe Analytics, Google Analytics; familiarity with JavaScript, Python, Microsoft BI stack, Tableau, and dashboard design is preferred.

Skills and Abilities:

Ability to translate concepts into solutions, manage multiple tasks, prioritize, communicate effectively, and work independently as a motivated team player.