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Digital Success Executive

RX Global

Richmond

On-site

GBP 30,000 - 50,000

Full time

11 days ago

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Job summary

An established industry player is seeking a Digital Success Executive to drive innovation in event management. This role involves overseeing lead management tools, ensuring effective deployment at exhibitions, and collaborating with various teams to enhance customer experiences. The ideal candidate will have a strong background in project management and CRM, with a passion for leveraging data-driven insights. Join a dynamic team committed to creating unforgettable experiences and enjoy a flexible work environment, generous benefits, and opportunities for personal growth.

Benefits

Health Screening

Private Medical Benefits

Generous Holiday Allowance

Contributory Pension Scheme

Employee Assistance Programme

Flexible Working Hours

Wellbeing Program

Travel Season Ticket Loan

Electric Vehicle Scheme

Optional Dental Insurance

Qualifications

Experience in the events industry is essential.
Ability to analyze past event performance and set goals.

Responsibilities

Oversee the rollout of lead management tools at exhibitions.
Coordinate efforts for best practice deployment.

Skills

Project Management

Customer Relationship Management (CRM)

Digital Platforms

Event Management

Data Analysis

German Language

Education

Degree in Marketing or Business

Tools

Lead Management Tools

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About The Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

About Our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About The Role

The Digital Success Executive oversees the rollout of lead management tools at exhibitions, including project management, understanding customer needs, analyzing past event performance, and setting lead management goals. This role requires attending exhibitions, managing suppliers, and gathering customer feedback. The executive works closely with the Head of Customer Success, Senior Digital Success Executive, and the Customer Success team.

Responsibilities

Set Up

Set Up and Configuration of lead manager App, Collect & Offers

Planning

Project Management for deployment shows
Lead Event Leadership, Sales, Marketing, Martech and Operations, coordinating efforts to ensure skills and resources are in place for a best practice deployment
Coordination with Customer Success to ensure pre-show support translates into onsite success
Coordination with Product Team/Martech for technical support

Deployments

Responsible for on-site deployment (even if not on site)
Work closely with 3rd party providers (print, onsite management and staffing)

Analysis and Review

Ensure robust and consistent multi-disciplinary post show review is completed
Ensure product roadmap is influenced by results and lessons learnt

Best Practice

Develop best practice planning and deployment process with continuous improvement
Ensure all aspects of deployments are templated as far as possible from marketing comms through to on site operations.
Identify the most effective customer journey to maximise trial and engagement rates and ensure it is adhered to.
Only permit variations from best practice where it is a measurable and structured experiment.
Develop variations of best practice when required for different customer or show groups (e.g. features)
Help define experiments and copy from other deployments to increase the opportunities to enhance customer engagement and value

Requirement

Experience working within the events industry
Experience working closely with product owners
Experience utilising digital platforms and CRMs
German language is preferred but not essential
Degree in marketing/ business or equivalent work experience

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health screening, eye care vouchers and private medical benefits
Wellbeing program
Generous holiday allowance with the option to buy additional days
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Sales
Industries
Events Services

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