Digital Success Executive

RELX; Richmond; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Digital Success Executive to enhance event experiences through effective project management and customer engagement. This role involves deploying lead management tools, analyzing event performance, and collaborating with various teams to ensure seamless operations. The company values innovation and inclusivity, offering a supportive environment for professional growth. Join a dynamic team that prioritizes wellbeing and flexibility, while making a significant impact on the success of events across the globe. If you're passionate about driving customer success in the events sector, this is the perfect opportunity for you.

Benefits

Health Screening

Wellbeing Program

Generous Holiday Allowance

Contributory Pension Scheme

Share Option Scheme

Travel Season Ticket Loan

Electric Vehicle Scheme

Optional Dental Insurance

Employee Assistance Programme

Access to Learning Resources

Qualifications

• Experience in the events industry and managing customer relationships.
• Understanding of digital platforms and project management.

Responsibilities

• Oversee rollout of lead management tools at exhibitions.
• Coordinate with Customer Success and Product teams for support.

Skills

Project Management

Customer Relationship Management (CRM)

Digital Platforms

Event Management

German Language

Education

Degree in Marketing or Business

Tools

Lead Management Tools

Job description

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

About Our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

The Digital Success Executive oversees the rollout of lead management tools at exhibitions, including project management, understanding customer needs, analyzing past event performance, and setting lead management goals. This role requires attending exhibitions, managing suppliers, and gathering customer feedback. The executive works closely with the Head of Customer Success, Senior Digital Success Executive, and the Customer Success team.

Responsibilities

Set Up

• Set Up and Configuration of lead manager App, Collect & Offers

Planning

• Project Management for deployment shows
• Lead Event Leadership, Sales, Marketing, Martech and Operations, coordinating efforts to ensure skills and resources are in place for a best practice deployment
• Coordination with Customer Success to ensure pre-show support translates into onsite success
• Coordination with Product Team/Martech for technical support

Deployments

• Responsible for on-site deployment (even if not on site)
• Work closely with 3rd party providers (print, onsite management and staffing)

Analysis and Review

• Ensure robust and consistent multi-disciplinary post show review is completed
• Ensure product roadmap is influenced by results and lessons learnt

Best Practice

• Develop best practice planning and deployment process with continuous improvement
• Ensure all aspects of deployments are templated as far as possible from marketing comms through to on site operations.
• Identify the most effective customer journey to maximise trial and engagement rates and ensure it is adhered to.
• Only permit variations from best practice where it is a measurable and structured experiment.
• Develop variations of best practice when required for different customer or show groups (e.g. features)
• Help define experiments and copy from other deployments to increase the opportunities to enhance customer engagement and value

Requirement

• Experience working within the events industry
• Experience working closely with product owners
• Experience utilising digital platforms and CRMs
• German language is preferred but not essential
• Degree in marketing/ business or equivalent work experience

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health screening, eye care vouchers and private medical benefits
• Wellbeing program
• Generous holiday allowance with the option to buy additional days
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

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