Digital Services and Systems Team Leader

Reigate & Banstead Borough Council; Reigate; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government council in England is seeking a proactive Digital Services & System Team Leader to drive digital transformation and operational excellence. The ideal candidate will lead a team focused on innovation, manage ICT strategies, and ensure user-centred design across digital services. Strong experience in digital services and project management is essential. This role offers competitive benefits, including annual leave and pension contributions, within a forward-looking environment preparing for local government reorganisation.

Benefits

Competitive annual leave

15% pension contribution

Store discounts

Salary sacrifice schemes

'Better' leisure centre membership

Qualifications

• Proven experience in digital services or ICT project management.
• Strong analytical and communication skills.
• Experience with automation and user-centred design.

Responsibilities

• Lead a team of analysts to drive digital transformation.
• Manage team resourcing and external partnerships.
• Champion user-centred design across services.
• Evaluate new system proposals based on ROI.

Skills

Digital transformation

Analytical skills

Problem-solving

Communication skills

User-centred design

Collaboration

Job description

Overview

Are you ready to make a real impact in shaping the digital future of local government? We're seeking a proactive and innovative Digital Services & System Team Leader to join our ICT department. This is a hands‑on team leader role, ideal for a self‑starter who thrives on driving digital transformation and operational excellence.

Responsibilities

• Lead a team of three Business Improvement Analysts and three System Support Analysts.
• Develop and maintain a forward‑looking, agile business application architecture to support council services.
• Contribute to ICT strategy, ensuring compliance with national and local standards.
• Manage team resourcing, external partnerships and problem escalation; drive digital transformation initiatives, including service design, form building, and automation.
• Champion user‑centred design and accessibility across all digital services.
• Foster a culture of innovation, continuous improvement, and cross‑departmental collaboration.
• Evaluate proposals for new systems and enhancements, prioritizing based on ROI and strategic fit.
• Oversee the development of online forms using low‑code platforms (e.g. Granicus govService), HTML/CSS, and API integration.
• Support systems administration for both legacy and modern cloud platforms.
• Plan and coordinate software rollouts, including governance, training and change communication.
• Lead the adoption and rollout of collaboration platforms such as Microsoft Teams and SharePoint, and encourage their use to enhance productivity.

Qualifications

• Proven experience in digital services, systems leadership, or ICT project management.
• Strong analytical, problem‑solving, and communication skills.
• Experience with digital transformation, automation, and user‑centred design.
• Ability to manage multiple priorities and foster cross‑functional collaboration.
• Commitment to continuous improvement and innovation.

Local Government Reorganisation

Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two‑tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority. Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation. Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead.

Benefits

• Competitive annual leave.
• 15% contribution towards the LGPS pension scheme.
• Access to discounts at local and high‑street stores.
• Salary sacrifice schemes including cycle lease scheme.
• 'Better' leisure centre membership.