Digital Service Engineer (M4 Corridor)

Fujifilm Healthcare UK; Swindon; On-site; GBP 35,000 - 45,000; Full time

Job summary

Fujifilm Healthcare UK is seeking a Digital Service Engineer to ensure the smooth operation of medical imaging equipment. You will repair emergency breakdowns, perform routine maintenance, and install new systems to support the sales and applications teams.

The role requires an Electrical and Electronic Engineering qualification and experience in field-based healthcare engineering. You will engage with customers, manage site visits, and participate in ongoing training to uphold service

Qualifications

• Electrical and Electronic Engineering qualification up to BTEC HNC Level 4 or equivalent.
• Experience in a field-based engineering role, preferably in healthcare.
• Adaptable, flexible and motivated to learn new tasks quickly.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Repair a range of Fujifilm Healthcare UK supplied equipment including x-ray (CR and DR) and mammography equipment, ensuring priorities and timescales are met.
• Routine maintenance on DR X-ray and mammography equipment; maintain inventory records and support upgrades.
• Install and demonstrate equipment in support of the Sales and Applications teams.
• Attend pre-install site visits to ensure resources are in place and provide progress updates to the project team.
• Respond to technical requests from stakeholders in a timely manner while maintaining service levels.
• Collaborate with the service team to resolve customer service related problems.
• Take ownership of site/system issues and develop a plan to resolve with technical management support.
• Undertake training before and after installation to ensure customers can operate equipment to agreed levels.

Skills

Customer service

Interpersonal skills

Adaptable

Motivated to learn

Education

Electrical and Electronic Engineering qualification up to BTEC HNC Level 4 or equivalent

Job description

Looking for a career where you can make a positive global impact through innovation and technology? Join Fujifilm and see what it’s like to give our world more smiles.

Fujifilm started from humble beginnings in Japan, and we continue to make strides in technology worldwide, all grounded in our rich history of shaping the world of innovation.

For over 90 years, Fujifilm has engineered leading film, print and camera products. Now, we have evolved into a leader across multiple industries and practices — moving into healthcare, business innovation and electronic materials. We create a sense of continuous improvement, keeping value and collaboration at the core of our culture across Europe and the rest of the world.

In Healthcare, our goal is to make a positive difference. We proudly support healthcare professionals and their patients with diagnostic innovations, while also supplying life-impacting medicines and vaccines.

Our commitment to giving our customers, employees and society more value from innovation keeps us moving forward.

Join our team and give our world more smiles.

FUJIFILM Healthcare UK is looking for a Digital Service Engineer to ensure the smooth and continued operation of new and existing products and equipment, through repair of emergency breakdowns and routine service maintenance duties. To install new equipment and systems. To Install and demonstrate equipment as required in support of the sales team

What you'll do:

• Repair a range of Fujifilm Healthcare UK supplied equipment including x-ray (CR and DR) and mammography equipment. Ensuring that priorities and timescales are adhered to.


• Routine Maintenance- carry out maintenance in line with service contract requirements on DR X-ray and mammography equipment. Maintain a car stock of spare parts, ensuring inventory records are fully maintained. Carry out equipment upgrades during routine maintenance or as instructed.


• Install and demonstrate equipment in support of the Sales and Applications teams.


• Attending kick off meeting or pre install site visits to ensure the project has correct resources in place. Keeping the project team and wider business up to date, providing daily reports outlining progress and potential issues


• Respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met.


• Work with other members of the service team in Fujifilm Healthcare UK to resolve customer service related problems.


• Take ownership of site/ system issues to develop a plan to resolve with the aid of technical management


• Be prepared to undertake training responsibilities deemed appropriate to your knowledge and skill both before installation and after installation has been completed to ensure the customer is capable of operating equipment to agreed levels.

What you'll need:

• Electrical and Electronic Engineering qualification up to BTEC HNC Level 4 or equivalent


• Experience working in a field-based engineering role, within healthcare industry preferable but not essential


• Adaptable, flexible and motivated to learn new tasks and processes quickly


• Strong customer service orientation and interpersonal skills, giving high priority to customer satisfaction