Digital Service Design Officer - Internal Only - WMF3166i

The Cumbria County Council; Kendal; Hybrid; GBP 49,000 - 50,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Annual leave

Job summary

Westmorland and Furness Council is seeking a Digital Service Design Officer to join the Digital Innovation Team. The role focuses on leading the design and implementation of user-centered digital services across the Council, with flexible working options in Kendal, Penrith or Barrow.

We value candidates with substantial change programme experience in a complex organisation and the ability to challenge current practices to seize digital opportunities.

Qualifications

• Substantial experience managing and supporting change programmes in a complex organisation.
• Ability to review and challenge existing practices to embrace digital opportunities.

Responsibilities

• Lead the design and implementation of user-centered digital services.
• Collaborate with teams across the organisation to create seamless and efficient digital experiences for users.

Skills

Change management

Digital transformation

Job description

Job reference REQ00000020402 Date posted 21/09/2026 Application closing date 05/10/2026 Location KENDAL Salary 48,738.00 to 49,817.00 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

INTERNAL ONLY

Location: Penrith, Kendal or Barrow, including flexible working
Contract Type: Fixed term, maternity cover

About this opportunity

This is an exciting opportunity to join our fantastic Digital Innovation Team. The team is innovative, collaborative and committed to excellence. We are looking for a Digital Service Design Officer to join us to help shape our digital solutions for services across the Council.

We are a forward-thinking organisation dedicated to transforming public services through innovative digital solutions. Our ambition is to enhance user experiences and improve service delivery across various platforms.

As a Digital Services Design Officer, you will play a crucial role in leading the design and implementation of user-centered digital services. You will collaborate with teams across the organisation to create seamless and efficient digital experiences for our users.

Who we are looking for…

If you have substantial experience of managing and supporting change programmes in a complex organisation, along with the ability to review and challenge existing practices to embrace digital opportunities we would love to hear from you.

For more information about this role, including key accountabilities and essential criteria, please view the post specification.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Application and Interview information

Closing date: 05/10/26

Interview date: 15/10/26

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.