Digital Service Assistant Underwriter

Beazley; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Beazley is seeking a Digital Service Assistant Underwriter to enhance customer service for brokers and clients. This role involves providing accurate and efficient support within service-level agreements while contributing positively to team performance. Ideal candidates will possess excellent customer service skills and be capable of building effective relationships.

Benefits

Commuting reimbursement

Free in-office lunch

Six months parental leave

Lifestyle allowance

Qualifications

• Previous customer service experience is preferred.
• Good working knowledge of MS Office.
• Strong verbal and written communication skills.

Responsibilities

• Provide efficient customer service to brokers and clients via digital platforms.
• Ensure accuracy in all interactions and transactions.
• Maintain relationships with brokers and clients.

Skills

Customer focus

Analytical thinking

Communication skills

Time management

Education

High school diploma or equivalent

Tools

MS Office

Job description

Join or sign in to find your next job

Join to apply for the Digital Service Assistant Underwriter role at Beazley

1 day ago Be among the first 25 applicants

Join to apply for the Digital Service Assistant Underwriter role at Beazley

General

Job Description And Person Specification

Exciting opportunity to join Beazley’s Digital Service team. We are looking for a Digital Services Assistant Underwriter.

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work in an adult environment that’s big on collaboration, diversity of thought & personal accountability.

Our three core values inspire the way we work and how we treat our people & customers - 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us - our ambitious L&D & Sustainability targets are testament to this.

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.

Job Title: Digital Service Assistant Underwriter

Division: Beazley Digital

Reports To: As per Beazley’s organisation chart

Key Relationships

Digital Service team’s, Underwriters, Technology teams, other Beazley Group support functions, Brokers, Coverholders, and external clients and suppliers.

Job Summary

To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.

Key Responsibilities

Customer Support:

• Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
• Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.
• Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
• Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.
  
  

Reporting

• Provide accurate management information to senior management team and underwriters.
• Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
• Utilise team feedback and metrics to identify ways to increase, improve and expand services.
  
  

Broker/Client Interaction

• Provide a professional service to brokers in person, writing, email and telephone.
• Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services
• Encourage, report and implement broker feedback on systems, processes and services
• Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms
  
  

General

It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
  
  

Personal Specification

Skills and Abilities

• Accurate and numerate
• Computer skills - good working knowledge of MS Office, well developed spreadsheet skills
• Able to communicate effectively with others, both verbally and in writing
• Motivational skills, team worker as well as able to work on own initiative
• The ability to manage time, meet deadlines and prioritise
  
  

Knowledge And Experience

• Previous customer service experience
• Administrative experience advantageous
• Experience in accurate, high volume data entry advantageous
  
  

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with managers/colleagues/external suppliers
  
  

Competencies

• Achievement orientation
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
• Problem solving
• Detail orientated
• Time management
• Relationship building
• Communication skills

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Beazley by 2x

Sign in to set job alerts for “Service Assistant” roles.

West Midlands, England, United Kingdom 1 week ago

Bank Telephonist /Receptionist - St Georges

West Midlands, England, United Kingdom 1 day ago

Bank Telephonist /Receptionist - Redwoods

West Midlands, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 1 hour ago

Band 3 Team Administrator/Receptionist - Solihull ICCR

West Midlands, England, United Kingdom 4 days ago

Lichfield, England, United Kingdom 5 days ago

Birmingham, England, United Kingdom 4 days ago

West Midlands, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 days ago

Coventry, England, United Kingdom 3 days ago

Birmingham, England, United Kingdom 2 months ago

West Midlands, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 weeks ago

Solihull, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 week ago

Redditch, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Dudley, England, United Kingdom 3 weeks ago

Four Crosses, England, United Kingdom 4 months ago

Birmingham, England, United Kingdom 1 week ago

Solihull, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom £13.00-£13.00 15 hours ago

West Midlands, England, United Kingdom 2 weeks ago

Wishaw, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 5 days ago

Wednesbury, England, United Kingdom 5 days ago

West Midlands, England, United Kingdom 1 week ago

Princethorpe, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.