Digital Senior Account Manager

JR United Kingdom; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading agency is seeking a Senior Account Manager to drive impactful digital projects in London. The role involves managing client relationships and leading the delivery of web applications and UX strategies. Applicants should have a strong background in digital delivery and a proactive approach to client outcomes. Flexible hybrid working is offered, alongside competitive salary and benefits.

Benefits

Flexible hybrid working (2 days/week in London HQ)

Career development framework with promotion opportunities

Supportive, innovative team environment

Comprehensive benefits package

Qualifications

• Proven experience in account management within a digital or tech agency environment.
• Knowledge of web and digital product landscape.
• Strong communication and relationship-building skills.

Responsibilities

• Owning and growing key client relationships across strategic digital accounts.
• Leading end-to-end delivery of CMS-driven websites and web applications.
• Collaborating with product, UX, design, and development teams.

Skills

Client Management

Digital Delivery

Web Applications

UX Strategy

Responsive Design

Collaboration

Communication

Tools

CMS Platforms

Job description

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Senior Account Manager – Digital, UX & Web Applications

London (Hybrid, 2 days in-office) | £45–55k + Bonus

Are you an experienced Account Manager / SAM or AD with a strong foundation in digital delivery, web builds, and UX-led product design? We're looking for someone who is digitally savvy to help drive impactful web and application projects across high-profile public and private sector clients.

You’ll manage key accounts and the full lifecycle of complex web and digital product initiatives — from CMS-driven website launches to cutting-edge web application design and UX strategy. This is a role for someone who thrives in a collaborative environment and wants to shape meaningful digital experiences.

What you'll be doing:

• Owning and growing key client relationships across strategic digital accounts
• Leading end-to-end delivery of CMS-driven websites, web applications, and UX/UI design projects
• Collaborating with product, UX, design, and development teams to deliver polished, user-centric digital solutions
• Hosting regular client reviews and surfacing opportunities for growth and innovation
• Supporting RFPs, renewals, and marketing material creation
• Ensuring delivery excellence across time, budget, and quality metrics

What we’re looking for:

• Proven experience in account management within a digital, creative, or tech agency environment
• Deep knowledge of the web and digital product landscape, including CMS platforms, responsive design, UX strategy, and web application delivery
• A confident communicator and natural relationship-builder who thrives in fast-paced digital teams
• A commercial mindset with a strong focus on client outcomes and scalable solutions

What you'll get:

• Flexible hybrid working (2 days/week in London HQ)
• Competitive salary (£45–55k) + performance bonus
• Career development framework with promotion opportunities every 6 months
• A supportive, forward-thinking team focused on innovation, learning, and delivery excellence
• A benefits package designed around lifestyle, growth, and wellbeing