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Practice Manager - CRM/CDP & Marketing Technology at Bodhi Resourcing
JOB DESCRIPTION
JOB TITLE: Digital Project Manager
CONTRACT TYPE: 12 Months Fixed Term Contract
You will be required to attend the Surrey office 5 days per week during your 3 month probation then 3 days per week after this.
PURPOSE OF THE JOB:
Overall ownership of delivery, by managing either in-house projects or through partners in defined timelines and budget.
Must have good knowledge of implemented Change Management and Vendor Management.
Knowledge of QMS, ISO-9001, and successfully managed partners.
MAIN RESPONSIBILITIES:
- Reviewing the projects (Partner Led or In-house) and engaging the respective HQ Businesses
- Facilitate and monitor projects based on lean tenets, tools usage, and non-linearity to improve productivity
- Publish and implement Quarterly business review with Partners
- Formulate value delivery framework and ensure that the value delivery ideas are conceived and implemented by every partner and also for in-house projects
- Proactively review projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not just manage by exception.
- People supply chain: Plan for people supply chain and identify key positions on a proactive basis. Work with others in the PMO team to improve project delivery techniques and project documentation
WHAT DO WE NEED FOR THIS ROLE?
- Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and rollouts
- Overall delivery operational experience (Demand and supply, resource fulfillment, financial process-internal-external)
- Drive Innovation within the team
- Strong team player, able to work effectively as part of cross-functional and distributed teams. Experience in working with virtual teams is preferred.
- Helps the team achieve excellence in areas including quality, predictability, flow, and velocity. Helps the team focus on daily and iteration goals in the context of team objectives.
- Effective analytical skills to grasp complexities and perceive relationships among problems, issues, and solutions.
- Excellent communication skills (stakeholder management, negotiation, facilitation, influencing), including strong skills in active listening to improve team effectiveness and performance.
- Exposure to tools like JIRA is preferred.
WHAT DOES SUCCESS LOOK LIKE?
- Review the programs and projects objectively and ensure proactive risk and dependency management
- Identify compliance and 100% adherence to contract through quarterly audits
- BCP plan and conduct the frequent validation of compliance through call-tree and tabletop tests
- Ability to build and maintain relationships with internal teams and third-party suppliers
- Strong interpersonal, communication, and influencing skills – customer-driven
- Ability to manage and prioritise workload comprised of multiple projects
- Able to work strongly as part of a team or individually
- Drive, enthusiasm, and passion for Digital and eCommerce
KEY LIAISONS:
- European Headquarters Business Process Support Team
- Subsidiary BI managers
DIMENSIONS:
- Maintain good and strong relationships with all key liaisons
- Number of communication partners: circa 30
- Number of European subsidiaries: 18
EDUCATION:
- Educated to degree level or equivalent
SKILLS AND ATTRIBUTES:
- Business acumen and business focus
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills to work effectively with teams
- Ability to work independently as well as in a team environment both with HQ and with partners
- Readily adapts to change
- Delivery Excellence, Managed Services, and Development projects experience
- Customer engagement and relationship building
Advantage:
- SAP Hybris, and Adobe Experience Manager (AEM) highly preferred
- Ability to speak the local language
EXPERIENCE:
- 3+ years of concentrated eCommerce/retail experience
Advantage:
- A subject matter expert fully versed in company processes and platforms
- 10+ years of experience in Project Management/Vendor Management with good knowledge in QMS systems
HOURS OF WORK:
37.5-hour week. Some weekend and evening work may be required for emergencies and projects.
BENEFITS:
- 25 days' annual leave
- Discretionary performance-based bonus scheme linked to individual, team, and company performance (following successful completion of probation period)
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Group Life Assurance
- Flexible Benefits allowance of £660 per annum (following successful completion of probation period), e.g. dental insurance, healthcare cash plan, holiday buy/sell, gymflex, travel insurance, etc.
- Private Medical Insurance (starting from grade CL2-III)
CHALLENGE:
Operating in a fast-moving, challenging environment where processes and procedures are constantly changing. It is essential the incumbent keeps abreast of IT developments and evaluates the possible impact on business.
Seniority level
Seniority level
Mid-Senior level
Employment type
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Project ManagementIndustries
IT Services and IT Consulting
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