Digital Products Product Manager

America First Credit Union; Bristol; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is looking for a highly motivated Digital Product Manager to enhance their digital banking services. This role involves driving the execution of product roadmaps, ensuring an exceptional user experience, and managing the entire lifecycle of digital banking products. You'll collaborate with various teams to innovate and optimize product strategies while ensuring compliance with banking laws. If you're passionate about digital services and have a strong background in product management, this is an exciting opportunity to make a significant impact.

Qualifications

• 3-5 years of experience in Banking/Financial Services industry required.
• Direct experience in financial services product management preferred.

Responsibilities

• Lead the development and growth of new digital services.
• Manage business cases and ensure compliance with banking regulations.

Skills

Digital Product Management

Market Research

Analytical Skills

Communication Skills

Collaboration

Education

Bachelor's Degree

Job description

Overview

We are seeking a highly motivated and experienced Digital Product Manager to join our team. The Digital Product Manager will be responsible for driving the execution of the digital product roadmaps, delivering an exceptional user experience, and managing the complete lifecycle for a suite of digital banking products and services.

Digital services include; Online and Mobile Banking, Digital Payments and Deposits, Card Management, Open/API Banking, User Insights, Messaging and Alerting, and other related digital banking services.

Responsibilities

1. Lead the research, analysis, design, development, and growth of new digital services, as well as modifications and enhancements to existing services for one or more digital services.
2. Manage business cases, including go-to-market strategy, measure ongoing service levels and profitability, and deliver an excellent user experience.
3. Create and lead digital product strategy, policies, and procedures in conjunction with business partners.
4. Drive innovation, product utilization, and product strategy with a passionate and unrelenting approach, optimizing for increased conversion, reduced fraud, and increased ROI.
5. Perform market research to monitor trends and make relevant recommendations to product suite and pricing strategy.
6. Develop business cases, obtain approvals, monitor results and effectiveness of service delivery, and perform ongoing analysis as required.
7. Partner with Marketing, Training, and Operations to develop communication strategy and implementation to members and employees.
8. Ensure products are compliant with applicable banking laws and regulations.

Qualifications

• Bachelor's degree is required.
• 3-5 years of Banking / Financial Services industry experience is required.
• Equivalent combination of education and experience acceptable.
• 3-5 years of direct experience in financial services product management, including digital channels.
• Excellent analytical, communication, and collaborative skills required.
• Understanding of digital payments and deposits preferred.
• Understanding of Open Banking, API integrations, and data sharing regulations preferred.