Digital Product Support Engineer – Impact & Growth (UK)

Caesars Entertainment

Leeds

On-site

GBP 33,000 - 37,000

Full time

19 hours ago

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Benefits offered by this job

26.5 days annual leave + birthday off

Salary sacrifice pension scheme

Life insurance (3x salary) and income…

Health insurance with family options

Professional development budget

Enhanced sick pay

Enhanced family leave policy

Electric Car Scheme (salary sacrifice)

2 paid volunteer days per year

Job summary

Caesars Digital is recruiting a Digital Product Support Engineer in the UK. The role covers shift patterns from Friday to Tuesday (1 pm–9 pm) with a transition to 9 am–5 pm, and no night shifts or on-call rotations required.

You will resolve incidents, document actions, and collaborate with Caesars Digital and IT teams to maintain product excellence. Ideal candidates have 1–3 years in application support or related fields, strong problem-solving and communication skills, and a customer-service

Qualifications

1–3 years of experience in application support, IT operations, or NOC environment.
Gaming experience is preferred.
Able to work independently and in a team.

Responsibilities

Intake all incoming requests for Caesars Digital products from multiple sources.
Interact with users via voice and text to gather information for issue resolution.
Prioritise incidents based on urgency and impact, following SLA guidelines.
Escalate to appropriate teams and coordinate cross-organisational communication.