24/7 Digital Systems Support Engineer

Caesars Entertainment; Leeds; Hybrid; GBP 42,000 - 61,000; Full time

Job summary

Caesars Digital in Leeds (Hybrid) is seeking an IT operations professional to monitor our production environments around the clock. You will act as first responder to alerts, classify severity, and execute runbook procedures to restore service swiftly.

The role emphasizes incident management, proactive anomaly detection, and tight collaboration with cross-functional teams during peak events. You will document triage notes, update Jira, and help tune thresholds to improve reliability.

Qualifications

• 2-4 years of experience in application support, IT operations, NOC, or similar 24x7 environment.
• Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic.
• Strong incident management, alert triage, and escalation skills.
• Ability to work rotating shifts in a 24x7x365 model.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide 24x7x365 real-time monitoring of all Caesars Digital production environments across platforms.
• Validate alerts, classify severity, and determine actionable vs. false positives.
• Execute runbook procedures and route escalations as needed.
• Identify anomalies and performance degradation before alerts fire.
• Manage major incident communications and post initial stakeholder updates.
• Update Jira with triage notes and status changes for incident docs.

Skills

Incident management

Monitoring tools

24x7 operations

Problem solving

Education

Bachelor's degree in CS/IT or equivalent

Tools

Zabbix

Splunk

DynaTrace

New Relic

Job description

Caesars Digital in Leeds (Hybrid) is seeking an IT operations professional to monitor our production environments around the clock. You will act as first responder to alerts, classify severity, and execute runbook procedures to restore service swiftly.

The role emphasizes incident management, proactive anomaly detection, and tight collaboration with cross-functional teams during peak events. You will document triage notes, update Jira, and help tune thresholds to improve reliability.