Digital Product Owner — Customer Platforms & Travel Tech

AGS Airports; Paisley; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

25 days annual holiday

8 public holidays

Private Healthcare

Pension contributions

Employee Assistance Programme

Life Assurance Cover

Free on-site car parking

Flexible Benefit Platform

Agile/Flexible working

Job summary

AGS Airports seeks a Digital Transformation Owner – Customer Platforms to drive the customer-facing digital products across Glasgow, Aberdeen and Southampton airports. You will own roadmaps, govern platforms, and collaborate with suppliers to deliver measurable commercial outcomes.

You will manage Salesforce CRM, CMS and eCommerce initiatives, translating customer needs into clear requirements and ensuring data quality and operational resilience.

Qualifications

• Degree-level qualification or equivalent professional experience in digital, technology, product management or related discipline.
• Experience managing enterprise SaaS platforms, customer-facing digital products and Salesforce CRM.
• Proven digital product management, lifecycle ownership, roadmaps and backlog prioritisation.

Responsibilities

• Own lifecycle management and continuous improvement of AGS customer-facing digital products and platforms.
• Develop and maintain product roadmaps and backlogs informed by analytics and performance.
• Translate customer and commercial needs into clear product requirements and acceptance criteria.
• Lead delivery of eCommerce, CMS, front-end and customer platform initiatives and manage supplier engagement.
• Act as technology product owner for Salesforce and related platforms, ensuring governance and value realization.
• Track benefits, performance and supplier metrics across customer platforms.

Skills

Digital product ownership

Agile delivery

Stakeholder prioritisation

Supplier management

Analytics

Education

Degree-level qualification or equivalent

Tools

Salesforce CRM

CMS

eCommerce platforms

Marketing technology

Job description

AGS Airports seeks a Digital Transformation Owner – Customer Platforms to drive the customer-facing digital products across Glasgow, Aberdeen and Southampton airports. You will own roadmaps, govern platforms, and collaborate with suppliers to deliver measurable commercial outcomes.

You will manage Salesforce CRM, CMS and eCommerce initiatives, translating customer needs into clear requirements and ensuring data quality and operational resilience.