Digital Product Owner

Nuffield Health; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is undertaking a major website replatforming project, migrating to Adobe Experience Manager. You will turn programme vision into a clear product strategy, deliver an outcome-led roadmap and a prioritised backlog.

The role requires working across customer experience, design, content, technology and data teams. Based in Barbican, London with hybrid working, you will drive measurable product outcomes and manage senior stakeholders to maximise value across the website portfolio in a

Qualifications

• Significant experience as a Product Owner or Digital Product Manager for complex, high-traffic websites.
• Experience with Adobe CX enterprise products (AEM, Target, Analytics).
• Good knowledge of SEO and GEO landscape and what drives rankings.
• Interest in AI and how it can improve ways of working.
• Familiarity with agile methodologies (Scrum/Kanban) and tools like Jira/Confluence.
• Excellent communication skills and ability to influence at all levels.

Responsibilities

• Translate programme objectives into measurable product outcomes, roadmap priorities and delivery goals.
• Define success measures for each product outcome across multiple domains.
• Own and refine the product roadmap and backlog, prioritising by value, risk and dependencies.
• Make scope decisions balancing experience quality, timing, value and technical debt.
• Set minimum experience and quality thresholds to protect accessibility and security.
• Facilitate sprint planning, refinement and reviews focusing on outcomes.
• Build trusted stakeholder relationships and ensure measurable value from investments.

Skills

Product ownership

Digital product management

Agile Scrum/Kanban

Stakeholder management

Communication skills

Tools

Adobe Experience Manager (AEM)

Adobe Target

Adobe Analytics

Jira

Confluence

Job description

Nuffield Health is the UK's largest healthcare charity, with over 60 years of history. It operates 31 hospitals, 113 fitness and wellbeing centres, healthcare clinics, and more than 100 workplace wellbeing services. As a charity, it reinvests all income into services, care improvements, and social impact programmes aimed at people who would not normally be able to afford or access its services.

The role

This is a fixed-term contract position running to the end of 2027, based at Barbican, London, with hybrid working. The role sits within a major website replatforming programme, migrating Nuffield Health's website onto Adobe Experience Manager (AEM). The programme goes beyond a technology or content migration: it is an opportunity to redesign how people discover, understand and access Nuffield Health's services. You would be accountable for turning the programme vision and OKRs into a clear product strategy, outcome-led roadmap and prioritised backlog, working across customer experience, design, content, technology, data, SEO, marketing and business services.

What you would do

• Translate the programme's strategic objectives and OKRs into measurable product outcomes, roadmap priorities and delivery goals.
• Define what success looks like for each major product outcome, covering customer, commercial, operational, content, accessibility and technical measures.
• Own and continuously refine the product roadmap and backlog, prioritising work according to customer value, strategic alignment, OKR contribution, risk, effort and technical dependencies.
• Make timely and transparent scope and prioritisation decisions, including difficult trade-offs between experience quality, delivery timescales, commercial value, platform capability, technical debt and risk.
• Set clear minimum experience and quality thresholds so that delivery pressures do not compromise customer, accessibility, security or brand requirements.
• Facilitate sprint planning, refinement, reviews and other agile ceremonies, keeping the team focused on outcomes rather than output volume.
• Build and maintain trusted senior stakeholder relationships, aligning diverse priorities through evidence-based decisions and constructive challenge.
• Work with strategic delivery partners and suppliers, setting clear expectations and ensuring Nuffield Health receives measurable value from its investments.

What they are looking for

• Significant experience as a Product Owner or Digital Product Manager for complex, high-traffic customer-facing websites or digital products.
• Prior experience with Adobe CX enterprise products, especially AEM, Target and Analytics; experience in a fitness or healthcare environment is desirable, and previous experience on a CMS migration is a bonus.
• Good knowledge of the SEO and GEO landscape and what drives rankings and citations.
• Interest in AI and how it can improve ways of working.
• Familiarity with agile methodology, including Scrum and Kanban, and comfort using tools such as Jira and Confluence.
• Excellent communication skills and the ability to engage and influence people at all levels.
• Demonstrable ability to balance revenue-driving features with vulnerability management, maintenance and technical debt reduction.

Working arrangements

The role is based at Barbican, London, with hybrid working. It is a full-time position at 37.5 hours per week, on a fixed-term contract until the end of 2027.

Pay and benefits

The salary is competitive and depends on experience. Benefits include free gym membership, health assessments, retail discounts and pension options.