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Digital Product Manager

Henderson Scott

Glasgow

On-site

GBP 50,000 - 75,000

Full time

5 days ago

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Job summary

Join a leading company as a Digital Product Manager focused on transforming public sector digital services. This role involves managing a suite of digital solutions, emphasizing user-centered design, and ensuring services meet the evolving needs of users, contributing to meaningful public services.

Qualifications

Previous experience in Digital Product Management for public sector organizations.
Experience with contact and communication solutions preferred.
Knowledge of GDS standards and gov.uk.

Responsibilities

Manage delivery of digital communication and support services.
Translate user needs and organizational goals into effective products.
Collaborate with stakeholders to streamline processes.

Skills

User-centred mindset

Clear communication

Data-driven decision making

Tools

Salesforce Voice

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Direct message the job poster from Henderson Scott

Are you a Digital Product Manager ready to make a real difference in Public Sector Digital Products?

I am working with a Public Sector client who is looking for an experienced Product Manager to help shape and improve their digital services.

You will be joining at a period of significant transformation within their DDaT team that is reimagining how they deliver support and information through their digital platforms - from websites and social media to voice and contact centre technologies.

In this role, you'll manage the delivery of a suite of digital solutions focused on public-facing communication and support services. Working closely with cross-functional teams including designers, developers, and analysts, you'll translate user needs and organisational goals into effective digital services. You'll also collaborate with stakeholders to prioritise features, streamline processes, and ensure continuous improvement.

We're looking for someone passionate about user-centred design and committed to delivering inclusive services. You'll champion customer experience, define what success looks like for users, and build products that are accessible, efficient, and responsive to evolving needs.

Due to the nature and urgency of the role, candidates with active SC clearance would be preferred.

What you'll bring:

Previous experience of working as a Digital Product Manager for public sector organisations
Experience of working on contact and communication solutions would be preferred
Background working on the gov.uk platform as well as excellent knowledge of GDS standards
Ability to manage digital product lifecycles
A strong user-centred mindset
Confidence working with data and feedback to drive decisions
Clear communication skills and a cooperative approach
Knowledge of Salesforce Voice, Whatsapp or similar tools would also be an advantage

This is a fantastic opportunity to join a busy team while contributing to meaningful, public services.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Technology, Information and Media

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