Digital Process Lead

Capital One; Nottingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in banking technology seeks a Digital Process Lead in Nottingham. This role involves managing digital processes, ensuring effective controls, and collaborating with various stakeholders to enhance customer interactions. The ideal candidate will have experience in process management and risk control, with a focus on continuous improvement and customer satisfaction.

Benefits

Pension

Bonus

Private Medical Insurance

Flexible Benefits

Career Progression Opportunities

Qualifications

• Experience in process management, preferably in a regulated industry.
• Ability to work cross-functionally with multiple stakeholders.

Responsibilities

• Manage risks against the process and drive continuous improvement.
• Collaborate with stakeholders to ensure effective digital customer journeys.

Skills

Attention to Detail

Risk Management

Decision-Making

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Digital Process Lead

About this role

As the Digital Process Manager, you will be responsible for managing risks against the process, assessing and preparing for the impacts of change, and seeking opportunities to drive continuous improvement. You’ll work with stakeholders across Product, Tech, Operations, and other areas of the business to ensure customer interactions in our digital platforms deliver positive outcomes.

What you’ll do

You’ll ensure digital processes are well managed with effective controls, monitored properly, and that impacts of change are handled appropriately. This involves collaborating with various stakeholders involved in delivering effective digital customer journeys.

Specifically, you’ll be expected to…

• Establish practices for managing daily activities related to your processes, including reviewing process health, tracking progress on initiatives, and prioritizing improvements.
• Understand your process thoroughly, proactively identify and mitigate risks by mapping business processes, understanding controls, and continuously improving them.
• Partner with the process management community to improve interactions between digital and operational processes for better customer outcomes.
• Collaborate with the business to ensure new functionalities or significant changes to digital platforms are implemented with robust controls, clear ownership, and a focus on customer satisfaction.
• Monitor key results and critical quality metrics, share insights with stakeholders, and adjust your roadmap as needed.

What we’re looking for

• Experience in process management, preferably in a regulated industry.
• Strong attention to detail regarding processes, systems, and technology.
• Experience in risk management and control building.
• Ability to work cross-functionally with multiple stakeholders to make critical business decisions.
• Commitment to continuous learning through training and knowledge sharing.
• Good decision-making skills with a balanced, customer-focused approach.

Where and how you'll work

This is a permanent role based in Nottingham, with a hybrid working model: in the office on Tuesdays, Wednesdays, Thursdays, and flexible work from home on Mondays and Fridays.

What’s in it for you

• Contribute to a transformative organization and be rewarded accordingly.
• Opportunities for career progression, supported by Capital One University and external training providers.
• Access to benefits such as pension, bonus, holiday entitlement, private medical insurance, and flexible benefits like season-ticket loans, cycle-to-work, and parental leave.
• Enjoy modern workspaces with facilities like gyms, restaurants, mindfulness and music rooms, and in London, a rooftop running track and café.

What you should know about how we recruit

We value diversity and inclusion, aiming to build fair and accessible recruitment processes. We partner with organizations to promote representation and support networks, including REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER. We encourage applications from all backgrounds, and if you need reasonable adjustments, contact [e-mail]. All information will be confidential.

For technical support or questions about our recruitment process, email [e-mail]. Capital One is committed to diversity and does not endorse third-party products or services.

Who We Are

Capital One is a leading information-based technology company, guided by our mission to help customers succeed through innovation, simplicity, and humanity in banking. We foster a collaborative, open environment where respect, teamwork, and integrity are valued. We aim to change banking for good.