Digital Platforms Lead: CRM, Ticketing & Class Systems

English National Ballet Company; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

English National Ballet is seeking a Digital Platforms Manager to lead and enhance our core digital platforms, including Beacon CRM, Monad event ticketing and Mind Body class management. You will define roadmaps, optimize integrations and ensure data-driven decision making across audiences, participants and colleagues.

You will collaborate with the Head of Digital to translate business needs into practical digital solutions, develop meaningful reporting and maintain data quality, ensuring

Qualifications

• Experience managing business-critical digital platforms such as CRM, ticketing or other operational systems.
• Ability to translate business requirements into practical digital solutions.
• Knowledge of system integrations, APIs and workflow automation.

Responsibilities

• Define the roadmap for core digital platforms and integrations to meet organisational needs.
• Develop reporting and insights to support operational and strategic decisions.
• Oversee day-to-day configuration, management and optimisation of platforms.
• Maintain data quality and perform regular system audits and data hygiene.
• Assist with reconciliation of performance ticket sales and coordinate with internal teams and venues.
• Become the organisation's expert on Beacon, Mind Body, Monad and Vimeo OTT usage.

Skills

CRM platforms

Ticketing systems

Data reporting

API integrations

Stakeholder management

Tools

Beacon CRM

Monad

Mind Body

Vimeo OTT

Job description

English National Ballet is seeking a Digital Platforms Manager to lead and enhance our core digital platforms, including Beacon CRM, Monad event ticketing and Mind Body class management. You will define roadmaps, optimize integrations and ensure data-driven decision making across audiences, participants and colleagues.

You will collaborate with the Head of Digital to translate business needs into practical digital solutions, develop meaningful reporting and maintain data quality, ensuring