Digital Operations Manger - Global Clients

dentsu; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working in London

Competitive salary

Job summary

Dentsu in London is hiring a Digital Operations Manager to join the Global Data, Tech & Operations Services team. The role entails managing end-to-end digital operational excellence, optimizing processes, and governing data quality for major clients.

You will bridge planning and implementation across markets, collaborating with cross-functional teams while maintaining KPIs aligned with client data strategies and contractual targets. The position is hybrid in London.

Qualifications

• Extensive digital media operations experience within agencies, digital platforms, or programmatic networks.
• Strong working knowledge of digital media platforms and related tooling.
• Ability to understand and improve end-to-end media workflows and ad tech setups.
• Experience in leading process deployment and onboarding across multiple markets.
• Clear communication to both technical and non-technical stakeholders.

Responsibilities

• Develop consistent best practice operational processes with global and local teams.
• Roll out and adopt processes to drive high-quality client deliverables across digital media.
• Align operations workflows with insights objectives and reporting for global clients.
• Create playbooks for clients and internal teams to standardize processes.
• Document platforms configurations, monitor health, and ensure operability with offshore teams.
• Configure digital media platforms to support reporting and insight goals.

Skills

Digital operations experience

Cross-market coordination

Strong stakeholder communication

Problem solving

Process improvement

Collaborative mindset

Curiosity to learn

Tools

Google Marketing Platform

Ad servers

DSPs

Ad verification

Creative Management

Paid Social platforms

Job description

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Amplifi is an important part of our world-class offering. Amplifi is the supply-side platform of dentsu, consisting of three pillars: Investment Management, Media Trading (Media Owner Services and Principal Buying) and Content (Original Partnerships & Entertainment); all underpinned by Supply-Side Management practises. Amplifi is the investment and innovation arm of dentsu across all media channels and entertainment content. The proposition is based on the delivery of value for all in everything we do. Our focus is to deliver the best possible media value for clients through leveraged media buying, sustainable media income and enable innovation with the supply-side with product, services and capabilities.

We’re hiring for a Digital Operations Manager to join the Global Data, Tech & Operations Services team in London.

Purpose of the Role

We are hiring a Digital Operations Manager within the Global Data, Tech & Digital Operations Team partnering with some of our most prestigious clients. This role sits at the heart of a large multi-market, high-impact client, where you will be expected to project manage and provide ongoing digital operational excellence across all aspects of digital end to end process, including optimising, automating, implementing, remediating data governance processes, global taxonomy and quality control.

In conjunction with the Dentsu Global Data, Tech & Digital Operations teams, you’ll bride the gap between planning and operational/implementation teams across key global clients. If you enjoy combining technical expertise with problem-solving and collaboration, this is a role where your work will genuinely matter, offering solutions and on‑going, documented process improvements. Working closely with our local market teams, ensuring our operational KPIs are strictly monitored, and maintained in line with client’s data strategy and contractual targets are met.

Key Responsibilities

• Work with both global and local Dentsu teams to develop consistent best practice operational processes (strong data foundations).
• Support in the rollout and adoption of best practice processes to help drive high-quality, well‑executed client deliverables across the digital media landscape.
• Closely align media operations workflows with the insights objectives and reporting for global clients’ businesses.
• Writing of ‘playbooks’, where required for clients and internal teams to instruct on processes.
• Ensure that platforms and platform configurations are strictly documented, their health is monitored, and that their operability is maintained at exceptional levels in collaboration with dentsu’s offshore digital operations team.
• Ensure that our digital media platforms are configured to deliver correct & appropriate data that supports these reporting & insight goals.

Qualifications + Skills

• Extensive Digital Media Operations experience gained within agencies, digital platforms, or possibly programmatic networks.
• A strong working knowledge of digital media platforms; e.g. Google Marketing Platform, Ad servers, DSPs, Ad verification, Creative Management and Paid Social platforms.
• Knowledge of web analytics tools and DCO would be an advantage.
• Experienced in technical execution and issue resolution.
• Experienced in supporting and leading the identification, formation and deployment of new processes for teams.
• Ability to understand client end to end media workflow processes and ad technology set up across digital media platforms
• Confidence managing multiple markets, priorities and onboarding new market users with care and attention to detail.
• A clear communicator who can explain technical concepts to both technical and non‑technical stakeholders.
• Curiosity and willingness to keep learning as platforms, regulations and best practice evolve.
• A collaborative mindset, comfortable working across teams, disciplines and geographies.
• An interest in building efficient, scalable operations that support great creative and measurable outcomes.

What we offer

This is a permanent role.

The team is based in our London office on a hybrid working basis.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.