Digital Operations Manager, IT Manager

Experis UK; England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional development opportunities

Collaborative work environment

Job summary

A leading IT services firm in the United Kingdom is seeking a Digital Operations Manager to oversee daily digital ecosystem operations. The candidate will lead a diverse team, ensuring IT systems' integrity and compliance while managing technical projects. This role requires strong leadership and problem-solving skills, alongside expertise in IT infrastructure and cyber security. The firm offers competitive compensation and a collaborative work environment.

Qualifications

• Proven experience as a Digital Operations Manager or similar role.
• Strong leadership skills with the ability to mentor teams.
• Excellent understanding of IT infrastructure and application support.
• In-depth knowledge of cyber security principles and compliance requirements.
• In-depth knowledge of cyber security and compliance requirements.
• Knowledge of ITIL and IT service management.
• Excellent communication and stakeholder engagement.
• Certifications such as PMP, CISSP, or ITIL are advantageous.

Responsibilities

• Lead and manage a diverse team of IT professionals.
• Oversee operations of digital systems and applications.
• Manage application support activities for timely resolution.
• Oversee planning and execution of technical projects.
• Ensure compliance with cyber security regulations.
• Facilitate communication between IT teams and business units.
• Develop and implement strategies to enhance digital operations.

Skills

Leadership and team management

IT infrastructure knowledge

Problem-solving

Cyber security awareness

Communication skills

Project management

Quality assurance processes

Communication

Education

Relevant certifications (e.g., PMP, CISSP, ITIL)

Job description

This range is provided by Experis UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Experis UK

Modern Workplace and DEX Principal Consultant at Experis UK & Ireland

Job Title: Digital Operations Manager / IT Manager / IT Operations Support Manager

Location: London

Department: Digital Operations

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross‑functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End‑to‑End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight:

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support:

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management:

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance:

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance:

• Oversee the end‑to‑end quality assurance process for all digital products and services.
• Work with the End‑to‑End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement:

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication:

• Act as the primary point of contact for all digital operations‑related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management:

• Manage and resolve high‑priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

Requirements:

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In‑depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem‑solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer:

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

IT Services and IT Consulting

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