Digital Operations Assistant (12 Month FTC)

Selfridges; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Digital Operations Assistant to manage the photo studio process and coordinate with suppliers. The role requires excellent communication skills, proficiency in Excel, and the ability to multitask effectively under tight deadlines. This position offers an opportunity to develop product knowledge and contribute to the digital operations team.

Qualifications

• Proficient in Excel with high numeracy and accuracy.
• Excellent verbal and written communication skills.
• Capable of multitasking and prioritising under tight deadlines.

Responsibilities

• Manage the photo studio process and arrange photography shoots.
• Ensure product enrichment is up to date and handle supplier queries.
• Maintain the accuracy of the online range and conduct regular site walks.

Skills

Product Knowledge

Multitasking

Attention to Detail

Communication

Data Analysis

Tools

Excel

Job description

Job Introduction

Job Description

As a Digital Operations Assistant, you will, along with the Digital Operations Specialist, manage the photo studio process. Your responsibilities include arranging photography shoots and processing supplier imagery in the required format and quality for both own bought brands and concessions. You will also request and process supplier imagery from brands, identify which products need to be shot, and arrange for them to be sent to the photo studio.

As a Digital Operations Assistant, you will:

1. Create/support concession data and collaborate with brands to resolve issues and update pricing.
2. Manage and minimize products that are in stock but not on site (ISNOS).
3. Ensure product enrichment is up to date and act as the point of contact for brands regarding online queries.
4. Work with brands to ensure assets are sent before stock delivery, highlighting any inconsistencies to the Digital Operations Manager.
5. Maintain the accuracy of the online range by removing outdated products and adding new ones, updating the range tracker accordingly.
6. Handle queries from suppliers, B&M, the Photo Studio, Digital team, and Customer Services, escalating to the Digital Operations Manager when necessary.
7. Manage stock status updates for NPS issues in a timely manner.
8. Maintain relevant supplier information within team guidelines and ensure SLA targets are met.
9. Conduct regular online site walks, highlighting priorities to the Digital Operations Manager promptly.
10. Attend regular sales, trade, operations, and studio meetings to provide and receive updates on deliveries, uploads, and projects.

A Bit About You

• Well Informed: Develop excellent product knowledge by following trends and monitoring competitors.
• Organised and proactive: Capable of multitasking, prioritising, and working under tight deadlines with great attention to detail.
• Skilled: Proficient in Excel, with high numeracy and accuracy.
• Results-driven: Use data to measure performance and identify improvement areas.
• Great communicator: Excellent verbal and written communication skills, building strong stakeholder relationships.
• Flexible: Responsive to business needs and willing to take responsibility beyond role expectations.
• Values: Demonstrate trustworthiness and respect as a colleague.