Digital Manager - Payments

Royal London; Alderley Edge; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Pension matching up to 14%

Job summary

Royal London in the United Kingdom is seeking a Digital Manager to own and evolve the Payments capability within the Chief Digital Office, shaping roadmaps and delivering data-driven experiences. You will lead agile cross-functional squads, balance delivery pace with risk and regulatory requirements, and use customer insight and analytics to identify opportunities and drive continuous improvement.

This role focuses on transforming payment capabilities, collaborating with Finance, Risk and

Qualifications

• Payment solutions experience with regulatory awareness (open banking, cards, recurring payments).
• Proven experience leading digital products or platforms with roadmaps and outcomes.
• Experience in Agile teams with backlog management and cross-functional squads.
• Strong stakeholder management and influence across business and tech.
• Data, analytics and customer insight driven decision-making.
• Ability to balance customer needs, business objectives and risk/regulatory needs.

Responsibilities

• Own and evolve the Payments capability roadmap and priorities.
• Lead agile cross-functional squads and manage delivery pace with risk controls.
• Leverage customer insight, analytics and market intel to identify opportunities.
• Collaborate with Digital, Operations, Proposition, Marketing, Finance and Risk.
• Monitor benefits and measure outcomes to drive continuous improvement.
• Ensure governance, regulatory and security standards are met.

Skills

Payments experience

Product leadership

Agile delivery

Stakeholder management

Data-driven decisions

Regulatory awareness

Effective communicator

Job description

“It feels good to have a career with real purpose.”

Shape the future of digital experiences at Royal London.

We're growing our digital capability and are looking for a Digital Manager to help drive the next phase of Royal London's digital transformation. This role focuses specifically on Payment capabilities.

Joining our Chief Digital Office, you'll have the opportunity to embed and evolve our Payments capability, with full product lifecycle management. Working at the heart of large-scale digital change, you'll shape roadmaps, influence priorities and lead cross-functional teams to deliver seamless, data-driven experiences that make a real difference.

You'll collaborate with experts across Digital, Technology, Operations, Proposition, Marketing, Finance and Risk, using customer insight, analytics and market trends to identify opportunities, solve complex challenges and deliver meaningful improvements.

Whether enhancing existing digital services, launching new capabilities or improving customer and adviser outcomes, you'll play a key role in turning strategy into measurable results.

If you're passionate about digital innovation, customer experience and leading change in a collaborative environment, this is an exciting opportunity to help shape the future of Royal London while developing your own career as part of a growing digital community.

About the role

• Own and evolve our Payments capability, defining the roadmap and priorities to deliver measurable customer, adviser and business outcomes.
• Lead and work within agile cross-functional squads, providing direction, managing priorities and balancing delivery pace with risk and control requirements.
• Use customer insight, analytics and market intelligence to identify opportunities and drive continuous improvement.
• Work closely with Digital, Operations, Proposition, Marketing, Finance and Risk teams to deliver joined-up, high-quality digital experiences.
• Monitor and measure the impact of change, ensuring benefits are realised and outcomes are tracked.
• Manage risks, dependencies and governance requirements, ensuring delivery meets regulatory, security and architectural standards.
• Coach and influence colleagues, fostering collaboration, accountability and a culture of continuous improvement.

About you

• Payment solutions experience required, with a demonstrable understanding of the regulatory environment around payment capabilities, ideally including open banking, card and recurring payments
• Proven experience leading digital products, customer journeys or platforms, with accountability for outcomes, roadmaps and priorities.
• Experience of working in an Agile team, including backlog management and working within cross-functional squads
• Strong stakeholder management and influencing skills, with the ability to build alignment across business and technology teams.
• Experience using data, analytics and customer insight to drive decision-making and continuous improvement.
• Ability to balance customer needs, business objectives, risk and regulatory requirements when making decisions
• Confident communicator, able to simplify complex topics and engage effectively with a range of stakeholders.

Experience within Financial Services or another regulated environment is essential.

While we are particularly interested in candidates with these skills, all relevant experience will be considered. Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Only candidates who have the legal right to work in the UK or Ireland can undertake this role.
Unfortunately, Royal London is unable to provide visa or work permit sponsorship.