Digital IT Operations Specialist L1

SLB; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology company based in Scotland is seeking a Desktop Support Analyst. This role involves diagnosing and resolving desktop and laptop incidents, ongoing hardware and software support, and providing customer service. Ideal candidates should have a recent degree in Information Technology and a solid understanding of Microsoft applications. Experience in an IT service desk is a plus. Join a team dedicated to driving energy innovation and ensuring progress for both people and the planet.

Qualifications

• In-depth knowledge of PC hardware and software.
• Experience in on-site support for multiple operating systems.
• Ability to work effectively in a team.

Responsibilities

• Provide second-line investigation and diagnosis.
• Install and configure computer systems and networks.
• Respond to service issues promptly.

Skills

Knowledge of Microsoft PC applications

PC hardware and software support

Troubleshooting hardware and software

Education

Bachelor's degree in Information Technology

Job description

We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond.

More than 98,000 employees over 120 countries already started their SLB journeys. Start yours now!

If you would like to know more, please visit our website at https://www.slb.com/

Location

ASAP

Work Schedule

Full time. On-site. Monday – Friday

Job Summary

The position holder is responsible for a Desktop Support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. The position reports to the UK South Hub IT Team Lead. Successful position holders are excellent communicators, enjoy solving problems, and work well in teams.

Responsibilities and Duties

• Provide second-line investigation and diagnosis.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone) Troubleshoot and resolve incidents.
• Asset management.
• Coordinate with Break/Fix vendor for hardware repair.
• Do the bronze site visits and ability to travel when required.
• Assist and work closely with SSO on IT security issue and virus eradication effort.
• Have a good understanding on the IT pricing.
• Have a good understanding of the IT Processes and Procedures.
• Comply with IT standard processes and procedures.
• Active participation in regular staff meetings as coordinated by Service Delivery manager.
• Maintain working area to professional standards.
• Comply with SLB QHSE and IT security policies

Education Required

A recent bachelor's degree or equivalent in Information Technology related field.

Technical Skills Required

• In depth knowledge of Microsoft PC applications.
• In-depth knowledge of PC hardware and software support.
• Ability to troubleshoot and resolve PC hardware and software incidents.

Certifications

• MCP on Windows certification preferred
• Dell/HP certification preferred

Experience

• On-site support experience supporting multiple operating systems.
• Experience working within an IT customer service focused environment.

Additional general requirements

• Right to work in the UK
• Experience on an IT Service Desk a plus.
• Ability to write technical support documentation a plus.
• Good interpersonal and presentation skills.
• Fluency in English.
• Willing to work flexible hours when appropriate.
• Ability to handle multiple projects and tasks simultaneously.
• Ability to work under pressure.
• Ability to communicate effectively with customers, peers, and management.
• Full UK Driving license

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.