Digital Infrastructure Operations Manager

NHS; Guildford; On-site; GBP 64,000 - 75,000; Full time

Job summary

The Royal Surrey County NHS Foundation Trust is seeking a Digital Infrastructure Operations Manager to oversee IT systems and disaster recovery plans. This role is crucial for ensuring organizational resilience as healthcare digitalizes, with responsibilities including incident management and cybersecurity initiatives. The position offers a competitive salary and opportunities for career development within a supportive Trust.

Benefits

Comprehensive health and wellbeing programs

Career development opportunities

Qualifications

• Experience in IT management and disaster recovery.
• Strong understanding of cybersecurity practices.
• Ability to work flexible hours including early starts and late finishes.

Responsibilities

• Monitor all core IT systems and services across the RSFT estate.
• Implement workarounds and manage disaster recovery plans.
• Lead and coordinate responses to IT incidents.

Skills

Disaster Recovery

IT Management

Cybersecurity

Job description

Job summary

The Royal Surrey County NHS Foundation Trust is seeking to recruit an experienced Digital Infrastructure Operations Manager.

The Digital Infrastructure Operations Manager will be accountable for monitoring all core IT systems and services across the RSFT estate. They will implement workarounds and initiate disaster recovery plans while permanent fixes are being developed by resolver groups. RSFT IT aims to be more proactive than reactive; therefore, this role is vital to that effort. The role also requires flexible working hours, including early starts and late finishes, to ensure coverage from 8am to 5pm.

As the subject matter expert in technical infrastructure and disaster recovery, this role will develop, implement, and manage IT and Trust-wide disaster recovery plans. It will consider how these plans impact clinical workflows and organizational resilience. As healthcare increasingly digitalizes, the importance of disaster recovery processes grows, and this role is crucial for advancing the Trust's maturity in this area.

Main duties of the job

1. The Digital Infrastructure Operations Manager will serve as the 24x7 IT management presence, acting as a point of contact for Trust-wide senior management, Site Nurse Practitioners, and operational/support staff during serious IT incidents and major incidents.
2. Lead, manage, and coordinate the response to incidents, contributing to the Trust's business continuity, disaster recovery, and risk management structures.
3. Manage the IT Major Incident process and procedures related to infrastructure outages.
4. Act as the key interface between clinical and infrastructure staff during IT incidents, working closely with the Senior SNP (Site Nurse Practitioner).
5. Provide managerial oversight for IT teams, including out-of-hours support, ensuring clear communication and effective incident resolution.
6. Lead cultural change initiatives to improve cybersecurity and resilience outcomes.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. We value our 5,000 colleagues and offer comprehensive health and wellbeing programs and career development opportunities. Our diverse Royal Surrey family ensures you feel valued throughout your career with us.

We provide joined-up care bridging hospital and community services, including regional cancer care. Our main hospital is in Guildford, with community sites at Milford, Haslemere, and Cranleigh. We also deliver adult community health services across Guildford and Waverley.

The Care Quality Commission (CQC) rated us 'Outstanding'.

We are investing over £45 million in our facilities and equipment in the coming years. This is a great time to join us.

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Watch our video about Royal Surrey: https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted: 19 May 2025

Pay scheme: Agenda for change

Band: Band 8b

Salary: £64,337 to £74,415/year (pro-rata, includes HCAS)

Contract: Permanent

Working pattern: Full-time

Reference number: 384-JH-EMF17997-B8b

Location: Royal Surrey NHS Foundation Trust, Guildford, GU2 7XX

Job description

Job responsibilities

The Digital Infrastructure Operations Manager will monitor all core IT systems across RSFT, implement workarounds, and manage disaster recovery plans. They will need to be closely aligned with SNPs, have appropriate system access, and may need to work across multiple sites. The role includes ensuring health and safety guidelines, managing onsite IT staff, and being the SME for infrastructure and disaster recovery. The role also involves communicating security practices and embedding security into the Trust's culture.