Digital Inclusion Worker

Stirling Council; Stirling; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

An established industry player is seeking a passionate Digital Inclusion Worker to support refugees and residents new to Scotland. This role involves enhancing digital skills and facilitating access to essential services, ensuring that individuals can navigate the digital landscape effectively. As part of a dedicated team, you will play a vital role in fostering an inclusive community, providing guidance on welfare rights, budgeting, and digital services. With a focus on flexibility and professional development, this position offers a unique opportunity to make a meaningful impact in the lives of vulnerable citizens while enjoying a supportive work environment.

Benefits

30 days annual leave

Flexible working arrangements

Incremental progression

Up to 6 months full sick pay

Paid Paternity Leave

Health & Wellbeing support

Learning & Development opportunities

Qualifications

• Experience in providing digital skills training and support.
• Strong advocacy skills to assist vulnerable citizens.

Responsibilities

• Support refugees in improving their digital skills.
• Assist with the introduction of digital services like Universal Credit.

Skills

Digital Skills Improvement

Advocacy

Welfare Rights Advice

Budgeting Support

ESOL Teaching

Education

Relevant Qualification in Social Work or Community Support

Job description

The myjobscotland support desk will be closed on Monday 5th May for a public holiday. We will re open Tuesday 6th 9am.

Ref no: STR07795

Published: 02/05/2025

Closes: 16/05/2025

Location: Raploch Community Campus Drip Road Raploch Stirling, FK8 1SD

Salary: £32,412 - £35,061 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Stirling Council's advice services offer extensive, independent guidance on money management, debt and welfare benefits to vulnerable citizens across Stirling. These services are provided through two main initiatives:

• Advice Stirling: Provides Money, Debt & Benefit advice and advocacy to Stirling citizens through a number of different projects.
• Forth Valley Macmillan Money Matters: This initiative focuses on income maximisation for individuals diagnosed with cancer and their families/carers.

Additionally, the team is a key local provider of digital inclusion services, aimed at enhancing people's digital skills.

The New Scots in Stirling Project was established in January 2021 and is a collaboration with the Resettlement Team and the Learning and Employability Team. The project is designed to support the increasing number of refugees in Stirling; and we strive to create an inclusive, welcoming community where everyone has the opportunity to achieve financial stability and independence.

This project consists of the following support:

• Resettlement Team: Provides support and guidance on settling in Stirling,
• Learning and Employability: Assists individuals with learning opportunities such as ESOL (English for Speakers of Other Languages) and helps identify employment opportunities.
• Advice Stirling: Assists individuals with income maximisation, welfare rights advice, budgeting support, guidance on the UK benefit system and debt advice.
• Digital Inclusion Programme: Helps individuals improve their digital skills and supports the introduction of digital services like E-visas and Universal Credit.

We are now expanding the project and are seeking an additional full-time Digital Inclusion Worker.

The Digital Inclusion Worker will support the growing number of refugees in Stirling, by helping them improve their digital skills and supporting the introduction of digital services such as Universal Credit and E-visas. In addition to refugees, you will also be supporting residents that are subject to immigration control that are new to Scotland. You will be required to utilise interpretation services regularly in person and via telephone.

This post is currently funded for 2 years and will report to the Senior Digital Inclusion Worker.

The successful candidate will be subject to a Level 1 Disclosure Scotland Check.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development

Applications for this job cannot be made online. Please refer to the advert for further information.