Digital Inclusion Worker

Citizens Advice North East Derbyshire; East Midlands; On-site; GBP 26,000 - 29,000; Full time

Job summary

Citizens Advice North East Derbyshire is seeking a Digital Inclusion Worker to support digitally excluded residents across the East Midlands.

The role provides help to complete online court forms, via remote and face-to-face guidance in community venues, and collaborates with local partners to improve digital access and access to justice.

You will travel across the area, work independently yet as part of a team, and contribute to reducing barriers to accessing the courts and essential services.

Responsibilities

• Deliver guidance and support to complete online court forms by helping digitally excluded and hard-to-reach residents access justice.
• Provide remote telephone support or face-to-face guidance in community venues across the East Midlands.
• Raise awareness and promote the project to reach those most in need.
• Work in partnership with local voluntary, community, and statutory organisations to improve digital access and support.
• Travel across the area to provide in-person support at community venues, working independently within a supportive team.

Job description

Digital Inclusion Worker

Company: Citizens Advice North East Derbyshire

Salary: £25,877 to £28,664 a year

Hours: Full-time

Location: East Midlands

Working pattern: Field-based

Job type: Permanent

Posting date: 6 Nov 2026

Closing date: 18 Nov 2026

Summary

We have an exciting opportunity for someone to join our expanding team in a brand-new role, created to support hard to reach members of the community to access services provided by HM Courts and Tribunal Service (HMCTS). This role focuses on the provision of support to complete court forms by offering remote telephone support or face to face guidance in community venues across the East Midlands.

The role will involve:

Delivering guidance and support to complete online court forms in order to enable digitally excluded and hard to reach members of the community access to justice.

Raising awareness and promoting the project across the East Midlands to reach those most in need.

Working in partnership with local voluntary, community, and statutory organisations to improve digital access and support.

Due to the nature of the role, the successful candidate will be home-based with the requirement for travel across their particular area to provide in person support at community venues. While you will be part of a supportive team, you must also be comfortable working independently. Experience in engaging with a range of stakeholders to promote services is highly desirable.

This is an excellent opportunity to make a real impact by helping individuals build confidence and independence in an increasingly digital world whilst ensuring that people are able to access the justice system.

We are looking to recruit three digital inclusion workers to cover the East Midlands and particularly invite applicants from Lincolnshire, Leicestershire and Northamptonshire. Please specify which area you would prefer when completing the application form.

Please see our Job Pack by visiting https://citizensadvicened.org.uk/2026/11/06/digital-inclusion-worker/

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