Digital Hub & Welcome & Information Manager

AGE UK STOCKPORT; Stockport; On-site; GBP 31,000 - 33,000; Full time

Job summary

Age UK Stockport is seeking a Digital Hub and Welcome & Information Manager to lead and develop the Digital Hub and a frontline information team. You will ensure a welcoming, high-quality service to the community both in person and by phone, and drive continuous improvement of hub-based services.

Based around Stockport with flexible hybrid working where appropriate, the role reports to the Community Operations Manager and carries a 3-month probation.

Job description

Digital Hub & Welcome & Information (WIT) Manager Vacancy

Job Description and Person Requirements

Job Title:Digital Hub & Welcome & Information ManagerHours:Full-time 37 hours per week, Monday – Thursday 09:00 – 17:00 and Friday 09:00-16:30Salary Range:FTE SALARY Range £30,965.00 - £32,990.00

Reporting Arrangements:Working as a part of the AUKS Welcome & Information Team and Reporting to the Community Operations Manager.Contract:Contract subject to 3 months probationary periodLocation:Digital Hub/ locations around Stockport and with some hybrid working where appropriate

The Role: The following details reflect the content of the post at the date prepared. The post holder will be expected to adopt a flexible attitude to the duties which may have to be varied, after discussion with the post holder, subject to the needs of the organisation and in keeping with the general profile of the post. Consequently, this job description may be revised from time to time.

Core Purpose:To lead and manage the Age UK Stockport Digital Hub and Welcome & Information Team, ensuring the delivery of a high-quality, professional and welcoming frontline service to the community.
The postholder will oversee the daily operations and development of the Digital Hub, ensuring it remains an accessible and vibrant community resource whilst leading a team that provides information, signposting and first-point-of-contact support both in person and over the telephone.

The role will ensure excellent customer experience, efficient operational management and continuous improvement of hub-based services, facilities and digital opportunities.

Main Role:To provide effective leadership, management and development of the Welcome & Information Team and Digital Hub, ensuring services are responsive, welcoming, efficient and aligned with Age UK Stockport's strategic objectives and values.

The nature of this post will require flexibility and therefore, this job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied (after discussion with the post-holder) subject to the needs of the service and in keeping with the general profile of the post.